43" Q60D QLED 4K TV not recognising a USB memory Stick

[DavidH5]

My new 43" Q60D QLED 4K will not recognize my USB memory Stick.  Why? there is no problem with the stick which contains JPEG pictures.

[lminvti]

Hi there, you could try to go into settings into External Devices Manager and remove all my phones, tablets etc.
Than switch off the TV, disconnected the USB drive and turned on my TV. I hope it helps.

[sacky]

What is your USB stick formatted as,

I've got a QE85 and if I remember correctly it only accepts USB that's formatted for FAT32 or exFat

Research online and check what the USB port supports

[JAMES4578]

Hi @DavidH5  For your model (though not all may be relevant)|

The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage devices.
Types of MSC devices include external hard drives, flash card readers and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. If a USB extension cable is used  or two external hard drives are used simultaneously, a USB device cannot be recognised or files contained in the device cannot be read.

Do not disconnect USB devices while they are transferring files.
• When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external hard drive with its own power adapter.
On models without the HDD 5V 1A marking, connect the drive to one of the USB (5V 1.0A/0.5A) ports.
Some models do not support the HDD 5V 1A USB port. On such models that have 5V 1.0A and 5V 0.5A USB ports,connect the drive to one of those ports.
• Certain digital cameras and audio devices may not be compatible with the TV.
• If there are multiple USB devices connected to the TV, the TV might not be able to recognise some or all the devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.
Some models do not support the HDD 5V 1A USB port. On such models that have 5V 1.0A and 5V 0.5A USB ports,connect the drive to one of those ports.
• The TV supports the FAT, exFAT and NTFS file systems.
• In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than 8,000 files and folders, however, some files and folders might not be accessible.
• Certain files, depending on how they are encoded, may not play on the TV.
• Certain files are not supported on all models.
• The DivX and DTS codecs are not supported by the Samsung TV models released in 2024.

https://downloadcenter.samsung.com/content/ 

Anyway some USB drives may not be compatible.

If all is ok there  you could try  @lminvti 's advice, another idea if you have the latest update is to Factory Reset to see if that makes any difference.