QE43QN90CAT TV unreliable at recording programs

[PhilipJ]

Hi,

I have had my QE43 TV for a couple of years now and for all this time it has demonstrated itself to be very unreliable at recording TV programs, I have a good quality, fast USB memory stick plugged in for this.

Sometimes it completely fails to record.

Sometimes it starts to record and then 10 seconds or so later a message pops up to say "recordings of less than 10 seconds are not saved", but I didn't do anything to request it to stop recording.

A few times it has started recording but it fails to stop at the end of the program and sometime later I check my "Recordings" page and I have a 6 or 8 hour recording on it, when the program I requested was only 2 hours.

It doesn't seem to matter whether it is a single recording or a series recording.

Does anyone else have similar issues?

I receive my broadcast TV from Sandy transmitter (UK), could it be the information being transmitted that gets lost or corrupted ? I don't really know how the TV knows when to start and stop recording but it does seem to know if the program schedule gets shifted so it's not just a built in clock.

Any thought would be gratefully received

PhilipJ

[johnz237]

There are so many reasons this could be going wrong. Personally, I'd suggest speaking to a Samsung specialist over the phone.

This could be due to the broadcaster, the stick, the TV, etc etc. My best guess is the signal itself is causing the problem.

[JAMES4578]

Hi @PhilipJ  Whilst there could be signal issues causing problems as far as USB drives go Samsung tend to recommend hard drives with an external power supply and a maximum capacity of 2 TB and 5400 rpm.     Whilst some customers have been fine with Memory sticks I imagine agents would  likely stress this point.  Anyway one recording guide  here though may not particularly assist with your issue. https://www.samsung.com/au/support/tv-audio-video/set-up-and-record-live-tv/

[PhilipJ]

Hi James.

thanks for taking the trouble to reply. I try to buy good quality, fast USB memory sticks for functions like these. In this case an Integral 128Gb USB3 device. When first used the TV asks to run a "verification" to determine that the stick is good and it passes this test.

I can try your suggestion of an external hard drive but for me that would be an unsatisfactory solution because I want the neatness of a USB stick with no trailing wires.

I personally think it is Samsung's poor implementation of USB - my TV has 2 USB ports and for interest I tried putting a memory stick in both of them, one for recording and the other with a few films on to watch. The TV does not always show them as present but if I fiddle with it, like unplugging and re-plugging one of them, then they both appear.

[PhilipJ]

Hi, thanks for your reply.

I don't think it is the broadcast signal, I have a separate Humax PVR running off the same aerial signal. As an experiment I setup to record the same things on both the TV and the PVR. The PVR never failed to record when the TV missed things.

How does one get a Samsung specialist on the phone ?

regards

PhilipJ

[johnz237]

https://www.samsung.com/uk/support/contact/?srsltid=AfmBOopfN39JPKf6dsi-h-uLOj-MQXLP53Thvu8nOxif7lZ3...

Follow the generic contact here. It'll lead down options and should offer to call

[JAMES4578]

Yes I understand that the memory sticks are more convenient and know they work well enough for some customers. Just that the external hard drives are said to be more effective.

[PhilipJ]

Hi thanks again for offering help.

I'm not sure what you mean by "the generic contact" ?

I tried a click on the "Contact Us"  listed under "Support" but it is just a circular link back to the same page.

I tried a click on "TVs" listed under Product & Service" but that led to a page trying to sell me a new TV

I tried a click on the icon for "Technical product support" but that (after a few clicks) offered various issues for Warranty and Repairs and my issue is just a technical query that I can't necessarily call a fault.

Sorry if I am being dumb but is there just a phone number or email address ?

PhilipJ

[johnz237]

Before you book it as a "fault" it should put you on the phone for troubleshooting. Worst case, they can redirect the call

This is the number;
0333 000 0333

[owisa]

I think ASAP is the best way to do that. You are so silly 😋 🔥🙏😂😮👏.