Hi! Welcome to the samsung members community!
Remember that free services can have intermitent issues.
Router Restart
* Unplug your router from the power outlet.
* Wait a full minute (60 seconds).
* Plug the router back in and allow it to fully restart.
* Verify Physical Connection (If Using Ethernet):
* If you're using an Ethernet cable, ensure it's securely plugged into both the TV and the router.
DNS Settings:
* Access your TV's network settings.
* Locate the DNS settings (often found in advanced network options).
* Change the DNS to:
* Google Public DNS: 8.8.8.8 and 8.8.4.4
* OR Cloudflare DNS: 1.1.1.1 and 1.0.0.1
* Save the changes and restart your TV.
Switch to Wired Connection (If Using Wi-Fi):
* If your TV is connected via Wi-Fi, connect it directly to your router using an Ethernet cable.
* Disable Wi-Fi on the TV.
* This will help eliminate Wi-Fi interference as a possible cause.
Check Samsung Server Status:
* Search online for "Samsung TV Plus server status" or "Samsung server outage."
* Check social media platforms (like Twitter/X) for reported issues.
Software Update Verification:
* Even if you believe the software is up to date, go into the tv settings, and search for software update.
* Install any available software updates for your TV.
Finally if all else fails contact Samsung Support:
* Prepare Information:
* Model Code: UA32N4305
* Software Version: T-KTSNINTV-1007
* Detailed description of the problem (Error 012-1).
* List of all troubleshooting steps you've already taken.
* Contact Samsung Support:
* Visit the Samsung support website or call their customer service line.
* Provide the prepared information and explain the issue.
* Regional Issues
* Ask Samsung support if there are any known issues with the TV Plus service in your region.
* Document any changes you make to your TV's settings, so you can revert them if necessary.
