No sound on TV ue49mu6400 - audio data not supported

[Nas88]

Hi. Was hoping to get some help on this weird issue. Keep getting a popup saying audio data not supported. Just happened suddenly, even with videos that were working fine a few minutes ago. I've not made any changes on the TV. Get the same error for videos playing off a hard drive or even videos recorded on my phone (s10+) whether that's directly from the hard drive or through smart view. Any ideas? 

[CarlH]

Hi @Nas88. Is your software version 1270.3? If not, and you're unable to download it via usual methods, it can be downloaded here and installed using USB. 

[Nas88]

Hi Carl. Very sorry for the late reply. Only realised you replied when I checked my spam emails lol. The sound actually came back the day after. I will however check if the software is up to date and update it if needs be. Thank you very much for your help. Much appreciated 

[GraphicDesign]

Hi, not sure if you've resolved your message problem, but i have a solution. We had this issue with a work video a couple years ago, and it came up again recently. I spent a bit of time online searching for resolve, even with tech support from Samsung, but found the answer in a group chat. You need to add a 'silent' or 'blank' audio track to the video, even if there is no audio track present. Hope this helps.

[Nas88]

Hi. Thanks for your message. The problem actually resolved itself after a day or so. Just tried playing the same videos again and it started working fine and has been ever since. Bit of a weird issue but it seems to be OK now fingers crossed. Thanks. Nas.