20-06-2018 08:16 AM
I have a new 58" 4 hd tv which is 3 weeks old, the left hand side of the screen has a strip about 3" wide which is just horizontal lines, i went into currys and there advice was to turn the tv off and see what happens ?
should i ask for a replacement tv, i have several videos of the problem which is now intermitant
Thanks
Ian
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20-06-2018 05:25 PM
Get a replacement from Currys ASAP before it becomes an issue where you have to send it to Samsung and or wait for an engineer to turn up. Faulty product swap it
20-06-2018 05:40 PM
@Madasahat wrote:Get a replacement from Currys ASAP before it becomes an issue where you have to send it to Samsung and or wait for an engineer to turn up. Faulty product swap it
I agree don't mess about with the hassle of repairs send it back.
Paul
20-06-2018 05:57 PM
Thanks
i will let you know how i get on ,i think they have to replace it as i am not one bithappy with it
20-06-2018 06:16 PM
@laaa wrote:Thanks
i will let you know how i get on ,i think they have to replace it as i am not one bithappy with it
I've had it and others who have had picture problems and they say the picture is within spec, and it is difficult to argue with them once the 28 day period is over. I had a q9f and the picture was terrible but Samsung said it was within spec. They did agree to refund though. So if you are not happy with it send it back rather than wasting time on repairs and their subjective view of what is within spec.
Also when they replace it I pretty sure you get another 28 days.
Paul
20-06-2018 10:21 PM