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TV remote control

(Topic created on: 28-04-2024 11:40 AM)
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Florid
First Poster
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Hi

I have TV Samsung UE50AU7105KXXC and remote control is not working. It's stop to work well after the one year of use. I would like to now if the remote control is included in the guarantee. Or it will be more easy to by new one.

Thank's for your attention 

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2 REPLIES 2
Robin999
Maestro
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https://www.samsung.com/uk/support/tv-audio-video/find-a-replacement-remote-control-for-samsung-tv-o...

You might be best reaching out to support for your region regarding any guarantee. They'll be best to advise about trouble shooting and replacement too.
JAMES4578
Samsung Members Star ★★
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@Florid Just checking if you have tried Troubleshooting, though may need a new Remote.  Assuming not a Battery issue it is advisable to try pairing again,  Press the Return and Play/Pause buttons simultaneously for more than 3 seconds to display the pairing pop-up window. 

Some other information in this article https://www.samsung.com/latin_en/support/tv-audio-video/how-to-troubleshoot-a-remote-control-that-is... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.