28-04-2024 11:40 AM
Hi
I have TV Samsung UE50AU7105KXXC and remote control is not working. It's stop to work well after the one year of use. I would like to now if the remote control is included in the guarantee. Or it will be more easy to by new one.
Thank's for your attention
28-04-2024 01:03 PM
28-04-2024 04:43 PM
@Florid Just checking if you have tried Troubleshooting, though may need a new Remote. Assuming not a Battery issue it is advisable to try pairing again, Press the Return and Play/Pause buttons simultaneously for more than 3 seconds to display the pairing pop-up window.
Some other information in this article https://www.samsung.com/latin_en/support/tv-audio-video/how-to-troubleshoot-a-remote-control-that-is...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.