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Netflix error specific to TV

(Topic created on: 11-04-2023 01:34 PM)
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stodge74
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Hi all

bear with me on this as i have been through a Netflix search on here.

I have a UE49RU7300KXXU smart TV which has happily run netflix for the last 2.5 years. Around 3 weeks ago it stopped working with a NW 2-4 error. i.e network / not connected to the internet.

I have reset the network

Reinstalled netflix

Tried a different wireless connection

and pretty much everything else i can find suggested on the internet, all to no avail, same problem NW 2-4 error (except on a 4G connection it changed to NW 2-5).

Every other app on the TV continues to work as normal. Netflix works fine on my daughters firestick and works fine on my laptop, all on the same network the TV is on.

TV is on a cabled network connection, as above have also tried in on wireless (same network) and a 4g hotspot which it has previously happily run netflix on.

At a loss what else to try, any suggestions or experience welcome.

Thanks

 

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7 REPLIES 7
JAMES4578
Samsung Members Star ★★
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Hi @stodge74  you have also tried a fair bit of troubleshooting.  presumably Netflix is on latest update, check Tv is on latest firmware which is 1401.0  https://www.samsung.com/uk/support/model/UE49RU7300KXXU/ 

Have you also tried a Factory Reset and signing in and out of Netflix.  This article suggests DNS Setting if custom ones were used ,though sometimes changing from Automatic settings (to google servers/Open DNS) for instance can fix internet (though in this case it is only one app) .

 

https://www.lifewire.com/fix-netflix-error-code-nw-2-4-5 

Have seen it mentioned that  If you still can't connect to Netflix after trying the various fixes may  contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to  Netflix address: secure.netflix.com.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Em35
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Hi 

Did you resolve as I’ve got exactly the same issue.  
Just stopped working 2 days ago.  All other streaming works on tv and Netflix works on other devices…

thanks

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stodge74
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Hi yes I reset the smart hub to factory which means you have to redo all apps but it worked.

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Em35
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Thank you!  This worked :smiling-face: 

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Members_8sOtlre
Student
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I'm having the same problem on QE65Q85R and tried everything. Netflix works on other TVs / devices and all other apps work fine on this TV.

I did think about doing a full reset so good to know it fixed your problem - thanks for posting here.  I was trying to avoid it because of the number of apps and devices I have connected but I guess I'll have to bite the bullet 😞

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trebor678
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I'm having this exact issue. I've reset the smart hub but it's had to do it 3 times in the past 2 months. This is getting a bit silly. Who is best to log this issue with, Samsung or Netflix as I'm sure they are gonna blame the other?

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A-God54
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From the Netflix app error code screen you need to click on more details, then click test connection. After that there should be an option to reset Netflix. This has worked for me a few times on my QN85BA 75.

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