Netflix app stopped working

[Members_VDBRiqY]

Hello.

I bought 5 brand new Samsung smart tvs Model tu50cu7105kxxc, 4 months ago. 

Last week the Netflix app stopped working in all of them. 

What's going on??

Note that the tvs are in 3 different locations. Meaning not same network, so please don't tell me I need to test the network, unplug tvs etc etc because I've already done all that.

Error: Tvq-000

I've already unplugged or reset tvs, re installed app, so there must be another reason.

• Please help.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Thank you for your question.

Firstly, if looking for help, please consider your tone "so please don't tell me" would be better as "I can confirm the networks are not the issue as the TVs are in 3 different places".

Anyways, to answer your question, this is a known issue and Netflix have a fix here

https://help.netflix.com/en/node/51968

[Members_DSLF7vG]

I also have the same problem

[Gurky]

A quick Google search shows it seems to be a Netflix sided issue, try a reboot of the TV and check for an update for the TV and the app. Next would be clear cache in the Tvs settings .

[Members_DSLF7vG]

I don't know which side of the problem this is. It seems to be a problem with this Samsung TV. I have several devices and TVs at home and everything works. Just my main Samsung TV, which is only 3 years old, Netflix stopped working 4 days ago. I've already done all the recommendations, including resetting the TV to factory settings and Netflix still has the same error. Anyway...

[mgfloyd]

I have already done all this - no luck

[mgfloyd]

After spending an hour on the phone with Netflix (they finally escalated our issue), we decided to just reset the TV. And that worked!