06-11-2017 09:34 AM
Just had a firmware update 1203.3 and now my Samsung smartthings hub won't work with the TV.
I've got in touch with smartthings and they say it's a firmware problem.
I have contacted samsung off shore and they haven't got a clue!
21-11-2017 03:46 PM
@Ants
Could you ask them when it will be working please.
Leaving us like this is a bit silly to say the least.
Thanks
21-11-2017 08:11 PM
@AntS
Over on teh smartthings forum. People are say this
"I have migrated my ST account to a Samsung account and my TV still does not connect"
https://community.smartthings.com/t/samsung-tv-has-lost-smartthings-connection/103704/40
So it must be the firmware.
Kick someone in support for me please and get the truth
22-11-2017 09:14 AM
See above please. I need a answer from the TV firmware team.
@Tezz wrote:Over on teh smartthings forum. People are say this
"I have migrated my ST account to a Samsung account and my TV still does not connect"
https://community.smartthings.com/t/samsung-tv-has-lost-smartthings-connection/103704/40
So it must be the firmware.
Kick someone in support for me please and get the truth
22-11-2017 10:14 AM
Morning @Tezz.
I'm not an expert in SmartThings so unsure what David_Van did when he deleted that second hub location he found, but it looks like someone else did the same as him and things... went a bit Pete Tong.
Noticed a new post by Fido in the thread over there too. With the migratory software still on beta, my speculative take on that one is that the relevant development team at the SmartThings end are still working on stuff. Despite Fido saying it's not working again, there does seem to be some positives they've reported back in their post.
What I do know, though, is that the TV team in the UK tested the setup advised in this thread several times and had things working as they should.
22-11-2017 10:24 AM
@AntS wrote:Morning @Tezz.
I'm not an expert in SmartThings so unsure what David_Van did when he deleted that second hub location he found, but it looks like someone else did the same as him and things... went a bit Pete Tong.
Noticed a new post by Fido in the thread over there too. With the migratory software still on beta, my speculative take on that one is that the relevant development team at the SmartThings end are still working on stuff. Despite Fido saying it's not working again, there does seem to be some positives they've reported back in their post.
What I do know, though, is that the TV team in the UK tested the setup advised in this thread several times and had things working as they should.
Thanks dude.
My TV does show up in the samsung connect app. But it still won't talk to alexa!
Is there any chance of you asking smarttings\TV firmware people to contact me bu email, to get this sorted?
I've reset everything except the smartthings hub. I don't want to reset that as I've got to reset
all of my devices and set them up again 😞
22-11-2017 12:33 PM - last edited 22-11-2017 12:35 PM
No worries.
I’m unable to set up any contact for you from the TV firmware peeps, I’m afraid. But my SmartThings Support colleagues are always happy to chat if you want to give them a shout by email or live chat. :robothappy:
22-11-2017 12:36 PM
@AntS wrote:No worries.
I’m unable to set up any contact for you from the TV firmware peeps, I’m afraid. But my SmartThings Support colleagues are always happy to chat if you want to give them a shout by email or live chat. :robothappy:
Thanks AntS
In the UK we can't call them and live chat doesn't work.
So I will have to email them. I don't suppose they gave you case number?
22-11-2017 12:59 PM
I didn't get a case number from them, I'm afraid. :robotsad:
27-11-2017 08:05 AM - last edited 28-11-2017 10:15 AM by AntS ) in
27-11-2017 12:12 PM - last edited 28-11-2017 10:16 AM by AntS ) in
@Tezz wrote:
@AntS wrote:
I didn't get a case number from them, I'm afraid. :robotsad:
My case number is #******. ould you ask smarthings to get back to me with a answer please?
Sorry about this but smartthings support is very slow here in the UK 😞
Hi I know how slow they are, now waiting for a call back after I posted a message on their facebook page. Are you sure about your ref number as mine is a 10 digit number?