@hdmi wrote: @Tezz wrote: @daleski75 wrote: What's the reason for returning it out of curiousity and where did you buy it from? Because of no Smart things extend. I contacted the CEO through email which is on Samsung's site. It took only a few weeks because of christmas.  I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back. That's awesome, can you please share the text of your communication and email id so that I can speed things up, cheers This is what you have to do. Call samsung support and tell them that the Smartthings dongle won' be coming out ancient work With out it.   They should give you a number. If not asked them for one. Then contat the CEO through the email link on Samsung's support site and them You bought the TV because it was  going to get the smartthings extend and you Either want axextend or your money back.   Then wait for answer. ... View more

@daleski75 wrote: What's the reason for returning it out of curiousity and where did you buy it from? Because of no Smart things extend. I contacted the CEO through email which is on Samsung's site. It took only a few weeks because of christmas.  I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back. ... View more

My KS9500 is being picked up next monday for a full refund. I samsung would of brought out the smartthings extend, they would of had a hit on their hands...but oh well.   As for some saying about HDR10+, the KS TVs have got this option but not the futcher HRD10+ samsung and panasonic are doing.   Best of luck to you guys... ... View more

Im glad my mention and links to be able to return your KS tv because there will be no smartthings extend is helping   😎 ... View more

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.   Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.   https://www.youtube.com/watch?v=IMc3V98yzNY   https://www.youtube.com/watch?v=yRSWoUmU5YQ I bought mine from J Lewis and the Samsung Extend addvert is still there  https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1   If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/   They both say that you will get a free smartthings extend USB dongle. Now send you TVs back for a full refund   ... View more

Been over a month now with no fix in sight and samsung are not saying a word.     ... View more

I called support about HLG and iPlayer. But I could not understand a word they said. I did call back about another problem the KS is suffering from(the smartthings Hub can't see the tv  after the last update) and got the normal "reset TV\BS and more gibberish"   Is it me or has anyone else noticed that if you leave a reply, the thread does not go to the front page? ... View more

Love to know the reasons why  Samsung was pulled from the list?   ... View more

@Scotney wrote: Did you ever get a refund on your tv I have teh option to return it. Still thinking about it. ... View more

What with HLG missing in iPlayer...the SmartThings extend that never turned up, and now Samsung SmartThings Hub can't see the 2016 KS TVs anymore. We are up **** creek without a paddle. ... View more

AntS ***** is trying hard to get info for me. But Samsung are letting him down. I hope a fix comes sooner rather than later. ... View more

@Mickpescador wrote: Hi. Have just got this after a live chat with Samsung support.   “As of the moment no Samsung TV has enabled the Blue Planet 2 for we are still working on it to make it happen. Approximately, second week of January this might be available to our 2017 TV models. We will send you email notification To your email address once this has been enabled”   I did tell him it would probably be too late!      That doesn't sound to hopful   😞 ... View more

If any of you want to take this further then see the link   https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN ... View more

http://www.avsforum.com/forum/161-camcorders/2925870-sample-gh5-hlg-clips.html   I just tried them from my nas and no HDR or HLG. But they play in HLG on a OLED TV. ... View more

@paul1111 wrote: No the sample proves nothing as it is coming up as HDR not HLG. Need a HLG sample. @paul1111 wrote: @Tezz wrote: I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR. http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/   I don't know if that helps anyone? Will give it a go, wish Samsung would supply some samples HLG samples and if they work then great. Bit worried as the sample says HDR/HLG, so how do you know if it is actually playing HLG? No proves nothing as it shows playing HDR sample not HLG. As I said we need a HLG sample only from Samsung and until we have one how can we be certain the TV supports HLG as Samsung says.  I don't always believe what Samsung say, and like things confirmed. They released a message on these forums saying the 2016 UHD TV's did support HLG so prove it with a sample please. They have UHD and HDR samples, so giving us a HLG sample should not be to difficult. That will put all our minds at rest.     HLG is a version of HDR. Every file HLG file I've tried worked. If you have a KS tv, you take it back because samsung never brought out the smartthings extend. ... View more

I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR. http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/   I don't know if that helps anyone? ... View more

I would love to know what samsung is up to.they have lost 40% of their marketshare in TVs this year alone. ... View more

@terryo wrote: What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are other tv manufacturers who will take my money next time I am in the market.   I did think we 2016 KS users would be on the list by now. Looks like samsung has dropped the older TVs altogether... ... View more

No 2016 TVs listed  😞 I thought that all 2016 TVs got the HLG update? ... View more

@AntS Any update on a new firmware? Thanks ... View more

@AntS wrote: I'm looking further into this one for you, @Tezz. @Thank you @AntS Just had another 5 hours with smartthings support and it is the firmware that's causing the problems.   ... View more

@AntS   Hi. I've been working with smartthings and it can't be fixed by them. I've reset my samsung S8 plus to many times and reset my smartthings hub about 12 times. Still a no go. They say that looking at my smartthings account after the 19.17 update all was ok.   Problems started when samsung upgraded the firmware. So my TV needs to be fixed. How do I go about this?   thanks ... View more

@AntS wrote: @Tezz: They'll back to you as soon as they're able. (They've just expanded their team, so hopefully that won't be too long.)   And just to clear up any confusion about reference numbers, the SmartThings peeps use their own ticketing/case system (as well as our standard one, if needed).      @AntS Thank you. Yes they got back to me and I tried everything they asked me to try. But smartthings can't see my TV. I did say every samsung device I have is under the same email. But smartthings UK support they can't fix this!  wtf am I going to do now?   ... View more

@paul1111 wrote: @Tezz wrote: @AntS wrote: I didn't get a case number from them, I'm afraid. :robotsad:   @AntS   My case number is # ****** . ould you ask smarthings to get back to me with a answer please?   Sorry about this but smartthings support is very slow here in the UK  😞 Hi I know how slow they are, now waiting for a call back after I posted a message on their facebook page. Are you sure about your ref number as mine is a 10 digit number?     They auto sent me a email with a number. That's what I got. ... View more

That' the number we get after we send a email to them. In the UK we can't call or web chat.   Thanks for looking in. ... View more

@AntS wrote: I didn't get a case number from them, I'm afraid. :robotsad:   @AntS   My case number is #******. ould you ask smarthings to get back to me with a answer please?   Sorry about this but smartthings support is very slow here in the UK  😞 ... View more

@AntS wrote: No worries.   I’m unable to set up any contact for you from the TV firmware peeps, I’m afraid. But my SmartThings Support colleagues are always happy to chat if you want to give them a shout by email or live chat. :robothappy: Thanks AntS In the UK we can't call them and live chat  doesn't work. So I will have to email them. I don't suppose they gave you  case number? ... View more

@AntS wrote: Morning @Tezz.   I'm not an expert in SmartThings so unsure what David_Van did when he deleted that second hub location he found, but it looks like someone else did the same as him and things... went a bit Pete Tong.     Noticed a new post by Fido in the thread over there too. With the migratory software still on beta, my speculative take on that one is that the relevant development team at the SmartThings end are still working on stuff. Despite Fido saying it's not working again, there does seem to be some positives they've reported back in their post.   What I do know, though, is that the TV team in the UK tested the setup advised in this thread several times and had things working as they should.     @AntS Thanks dude. My TV does show up in the samsung connect app. But it still won't talk to alexa! Is there any chance of you asking smarttings\TV firmware people to contact me bu email, to get this sorted?   I've reset everything except the smartthings hub. I don't want to reset that as I've got to reset all of my devices and set them up again  😞 ... View more

@AntS   See above please. I need a answer from the TV firmware team. @Tezz wrote: @AntS Over on teh smartthings forum. People are say this "I have migrated my ST account to a Samsung account and my TV still does not connect" https://community.smartthings.com/t/samsung-tv-has-lost-smartthings-connection/103704/40   So it must be the firmware.   Kick someone in support for me please and get the truth    ... View more

@AntS Over on teh smartthings forum. People are say this "I have migrated my ST account to a Samsung account and my TV still does not connect" https://community.smartthings.com/t/samsung-tv-has-lost-smartthings-connection/103704/40   So it must be the firmware.   Kick someone in support for me please and get the truth  ... View more