18-02-2022 02:23 PM in
I have a QE55Q75TATXXU TV. I'm getting the spinning blue beachball of death a lot on Britbox. Their support suggested checking for updates on the TV. Online updates say nothing available and to check samsung support website.
1) I can enter the above model number and it appears in the search window yet unable to proceed any further.
2) LiveChat gave me link to an update but I have no way of knowing what the update is going to do. It would be comforting to see a list of enhancements and see xx) Fixed issue with Britbox.
3) I've downloaded the update but the directory structure does not follow the instructions. An extra item 'AUTO-FLAG' . Gut feel suggests that this is OK and will tell the TV to update. But gut feel messed up many an item.
4) If I do get the courage to try an update, is there any fallback position if the update goes TU ?
18-02-2022 02:54 PM in
My concern is that updating the firmware might leave me with a brick and no way of restoring to factory settings. Or are you saying that that ability is hardwired into the TV and so can't be interfered with ?
18-02-2022 03:11 PM in
I wasn't aware that one was able to uninstall and reinstall specific parts of the s/w such as Britbox. Any links to how to do this ? Where the replacement s/w is to be found ?
18-02-2022 04:10 PM in
Maybe that option is on your TV but I can;t see any option to uninstall on mine. I go to Apps...I can scroll along to Britbox but I can find no key to give me any sort of uninstall option.
18-02-2022 06:53 PM in