i got my TV yesterday and given its now Q4, expected my new tv to have the Google Assistant.
As instructed here: https://www.samsung.com/us/support/answer/ANS00087603/
i tried to update the firmware over the air - no update available. I have now updated with USB to version: 01402.2020-09-29 (1402.6) and still only Alexa and Bixby.
I see lots of forum posts on the US forums that they have Google Assistant - is this a UK thing?
any assistance is appreciated.
Solved! Go to Solution.
If it helps, I spoke with Samsung support on Friday and they claim that this will be fixed in an upcoming update slated for late December. So, I guess we'll see.
Thanks for posting the updates. I’ve tried harassing their Twitter account on multiple occasions and no response back. Glad another Canadian had the same issue and a solution is in the works for end of 2020.
Just found out if you reset your country to US, then the google Assistant is available in the smart hub. This can be done by reseting the smarthub in the setting. But be careful your local apps would not be available once you do this.
Support/device care/self diagnosis/reset smart hub
Thanks. I wonder if changing regions has any other unintended negative consequences but I doubt there would be any. I’ll wait til Jan 1 and see if any changes.
It’s arrived in Canada. No firmware update required. Pic below. I’ve been checking obsessively for months now so it must have rolled out in the last 24 hrs.
Still having no luck in Ireland and I am at my wits end with Samsung Support. No I don't want to control my TV through the Google Home app, yes I have reset the TV/Smart Hub 7 times and munaully updated to the latest software via USB. Considering sending my TV back..
Still not available in Ireland despite being advertised with Google Assistant integration
Hey Marc C and MMurran - Have ye had any luck with this in Ireland? I am running into the same issue...
No. Never fixed the issue so I returned my TV.
Hope you get sorted!
No google assistant still isn't on the tv.