Set Up Voice Assistant problem

[Knucklehead 2023]

I have a Samsung QE65QN95A  (2021) 65 inch tv. As of approximately a week ago the Voice Assistant settings are no longer accessible in the menu. I first noticed it when I used the voice control button on the remote to give a command and a pop up menu came on screen saying Set Up Voice Assistant.  Alexa was set up as the default voice on the TV originally. I have read that Google Assistant is no longer supported lately but Alexa should still work right? Anyone had this issue?

Thanks

[Robin999]

Is Alexa still one of the options in the Voice assistant menu? If so, have you tried setting it up again?

[Knucklehead 2023]

Voice Assistant settings are no longer accessible in the menu. When I click on the setting it says Set Up Voice Assistant, I click OK then it goes back to Set Up Voice Assistant again that’s all it will do. 

[Robin999]

Thanks. Is your TV a UK model?

[Knucklehead 2023]

UK model yes, also there is no software update available for the TV 

[scoobe23]

How do I keep Masseges

[Robin999]

Hmmm, maybe Alexa has been removed then? Ive had a look online and can't find any info about which voice services are no longer compatible with your model, sorry. How about a full factory reset? Is that something you could try?

[AndrewL]

@Knucklehead 2023: Is the TV connected to the internet, and are you signed in to your Samsung account (Settings > General > System Manager > Samsung Account)? If not, then please connect to a stable Wi-Fi network, sign in to your Samsung account, then head to Settings > General > Voice > Voice Assistant, and Bixby should be available as an option. Alternatively, press and hold the microphone button on the remote, say a command, then release, and this should run the set up if an assistant is not assigned.

[Knucklehead 2023]

Hello, I have tried everything including a full factory reset involving unplugging the tv from the mains and holding down power button on the remote.

[Robin999]

Thanks, the only other thing I found was Bixby. Is that something you could try instead?

https://www.samsung.com/us/support/answer/ANS00088583/#:~:text=Your%20Samsung%20Smart%20TV%20comes,l....