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Extra 4 Year warranty on top of 1 year - NO Confirmation

(Topic created on: 08-10-2019 09:19 AM)
1618 Views
IamGee
First Poster
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Still awaiting confirmation of Extra 4 Year warranty on top of 1 year as per description on website

 

TV & Soundbar will be getting sent back next week if they will not send confirmation

 

5 YEAR GUARANTEE - QLED TV   C430-P-UH-4N5X72O

5 YEAR GUARANTEE for QLED TVs
This is an extra 4 years on top of the standard 1 year warranty for parts and labour. It's another great reason to choose Samsung

https://www.samsung.com/uk/tvs/qledtv-q90r/QE65Q90RATXXU/

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3 REPLIES 3
ChrisM
SuperStar
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Hi @IamGee 

 

Did you select the Extended Warranty option prior to going to the checkout?:

Extended warranty.JPG

 

 

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IamGee
First Poster
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@ChrisM

 

I Beleive so yes, but i see no confirmation  and samsung are still yet to reply to confirm 

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SamGuru
Apprentice
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I too am looking for a response on this. Having spoken to the support team over the phone, I have been given contradicting information where some advisors confirmed that the warranty applies even when buying through the online direct website and when I've made the purchase and go to register it, I am being told that this is not the case!? Disappointed with Samsung so far.

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