12-11-2023 12:08 PM
12-11-2023 12:17 PM
@Boothy6024: Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, or in Settings > Support > About This TV. For clarity, have you recently updated your TV, or the Disney+ app, prior to the the issue occurring?
12-11-2023 12:18 PM
12-11-2023 03:13 PM
Thanks for confirming. Can you check to see if the software is up to date please? Press Home on the remote and head into Settings > Support > Software Update. The latest version is 1260.1.
12-11-2023 03:19 PM
12-11-2023 04:25 PM
@Boothy6024: Please try powering off your TV, unplug it at the wall for 30 seconds, then plug it back in and power back on using the remote. Are you able to access the Disney+ app following this step?
12-11-2023 04:27 PM
12-12-2023 09:14 AM
11-02-2024 10:49 PM
I have the very same issue on UE49KS7000. D+ app is the most recent available (23.12.0 from 2023/08/21). The only way of making D+ work is to reset the TV to factory defaults or just the Smart Hub reset (about SH reset I found out just today). After the reset I can play D+ but just until closing D+ app or switching the TV off. D+ does not give any error message, all other devices within my home network are working without any issues.
But since Samsung is not helping I just wish it will start working on my TV too.
17-02-2024 10:40 PM
It literally fixed itself after 3 weeks...