Disney plus - URL issue

[Mathmosman]

Disney + has been working perfectly, but out of nowhere, it's just stopped working.

It now delivers an 'unable to find the page you requested' message, tells me its unable to load the page, and I have to return to the menu.

Looking online, I've cleared the app cache, cleared the app data, deleted the app, reinstalled the app (four times) and nothing helps.

Can anyone help?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

May I please ask, are you using the App or using a web page to access Disney+?

Also, what TV are you using and how old is it please?

[Mathmosman]

Hi - thanks for your reply.  I'm using the app - and the TV is less than a year old.

[Piper123]

Ok so that isn't the issue so you may need to reach out to Disney Customer Service to ascertain why the app has ceased working.

[Anatoliy1]

Check to see if Disney + works on other devices on your home network.

[Mathmosman]

It is working fine on all devices. Like I say, all of a sudden it stopped on the Samsung TV.