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Crystal UHD 2020 55TU8505 No sound

(Topic created on: 03-02-2022 01:56 PM)
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El Vikingo
Pioneer
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Just a quick note to compare with others as I wait for the service department to contact me. I have no sound at all coming out of the Crystal UHD 2020 55TU8505 when connected to my Receiver.

 

The only way I can get sound is by switching off the e-ARC connection. I have changed cables to no joy. It is a certified HDMI 2.1 high speed cable.

 

I would appreciate any observations from others

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2 REPLIES 2
xSteveuk
Mastermind
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Hi,
This page may be of help to you

Samsung TV - No sound from your television

https://www.samsung.com/ca/support/tv-audio-video/no-sound-tv/#:~:text=Navigate%20to%20Settings%20%3....
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El Vikingo
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Thanks. That was no use to me at all. I have just replaced the HDMI for a more expensive 8K high speed one, believing this may sort out the quirks with the eArc. However, to my dismay. It is the third cable, which is highly regarded I have bought for nothing. The only way I get sound is by switching off eArc. This is very frustrating as the reason I bought this model was because of having this very same feature so I can take advantage of it on my receiver. I am enormously disappointed

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