07-06-2022 11:10 AM
Bought new in Dec 2021. Crystal smart TV UE43tu7092uxxh
Problem No Bluetooth.
I followed an online tutorial and entered the 'secret menu' and enabled Bluetooth support, however in Settings > Sound > Bluetooth Speaker list, repeated searching will not find any Bluetooth device. e.g. Cowin BT headphones, TV BT sound bar.
As stated this has been tried countless times with each device in pairing mode without success , my smartphone and PC instantly recognises these devices but not the Samsung TV,
also the software version is the latest available.
I have noticed that in the 'secret menu' under the ' enable Bluetooth support' option the Bluetooth address reads 0 (Zero), and on the support page > About this TV, it just gives a line 'Bluetooth Version:' with no version, it's just blank.
I think this is where the problem may lie that there is no Bluetooth version stated or Bluetooth address.
Any advice or assistance would be really appreciated,
Many thanks,
Fern.
07-06-2022 04:52 PM
07-06-2022 05:07 PM
Thanks for replying, but as stated in my original post, the TV will not discover any of my Bluetooth devices when set to pairing mode.
My concern is that no 'Bluetooth version' nor a 'Bluetooth MAC address is showing in the 'secret menu' or on 'About this TV'.
Just to add I have done a factory reset several times but to no avail.
Thanks again.
Fern
07-06-2022 05:41 PM
07-06-2022 06:41 PM - last edited 07-06-2022 06:42 PM
I think that you are correct that it must be an internal firmware problem!
I will call into the shop where it was purchased and ask for a technician to check it out.
Once this problem is solved I will post back into this thread with any details.
Thank you for taking the trouble to reply, I'm very grateful.
Fern
07-06-2022 07:49 PM
25-08-2024 04:44 AM
Sir did you get the solution of Bluetooth address
25-08-2024 08:25 AM
No I did not!
When I bought the TV it stated on the box that it had Blue Tooth. When I tried to connect to Bluetooth I could not locate the option. The shop where I bought the set sent a technician who got into the 'secret menu' to enable the Bluetooth option.
When this was not successful the TV was sent to Samsung in Germany. It was returned stating that the TV did not have the Bluetooth module fitted and sent it back. Why Samsung did not have the courtesy to fit the module beggars belief. I now have to use a third party Bluetooth emulator.