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Original topic:

55" QN700A Neo QLED 8K Rebooting

(Topic created on: 07-06-2022 10:12 AM)
Craig81
Apprentice
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TV

Hi,

My QN700A has started to reboot itself. The picture goes black then I get the samsung name screen and the picture comes back on. It did this a few times a couple of days ago but last night it did it about 5 times in 30mins.

The one connect box mounted on the back if the tv stand it quite warm to the touch. I have checked for software updates and it is currently on its lasted. I have unplugged it from the wall today to see if that does anything. Apart from doing a factory reset is there anything else I could try?

Tv is less than 12 months old.

 

Thanks

4 REPLIES 4
antikythera
Black Belt 
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TV
Get in touch with Samsung to have an engineer come and check it over, especially if the connect box is getting hot. Is the top of the TV also hot to the touch when it's on? It's not something you should ignore and neither will Samsung as they take electrical faults with TVs seriously given the fire risk.
SereneH
Moderator
Moderator
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TV

Hi, @Craig81!

 

We're sorry to hear you're having trouble with your TV. We'd recommend using the troubleshooter on our website: Book Your Repair with an Authorised Service Centre | Samsung UK 😊

Craig81
Apprentice
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TV

Thanks I have been in contact with the repair services. An engineer come out yesterday, he looked at the diagnostic screen on the tv and said there is a fault with the screen and the board inside the TV. Said they both need replacing. Have had a email from Samsung yesterday saying someone will be in contact with in 2 days to resolve the problem. Will keep this thread updated if anyone else has the same issues. Thanks

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Craig81
Apprentice
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TV

Samsung got in contact with me last Friday and offered me a refund or a exchange for the newer model as this one is no longer available. I have opted for a refund. Am just waiting for them to pick it up before the refund can be processed. I was contacted by the courier today and they are picking it up on Monday. Am going to take photos of the TV before they pick it up just incase it get damaged in transit and I get the blame.

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