23-05-2023 10:29 PM
I have a 65" Ultra UHD Samsung Smart TV that is a few years old. Over the weekend, I was watching TV and heard a loud pop and sparks behind my television and a burning smell.
Going through this forum, I see this is a pattern. Samsung TVs are not safe for consumers. I am apalled at their lack of customer service. At the call centre, the audio is warped, you can't hear anything the rep is saying. They take forever on the phone to type stuff into a computer only to tell you there's nothing they can do. It's atrocious. I will not be buying a Samsung product ever again.
23-05-2023 10:49 PM
Hi @Huda Idrees i assume you are no longer using the Tv,ensure that it is completely disconnected. It would be best to send a private Message to @Sam_UK to establish your options and one of the Moderators will respond.
If you are unsure how to do this this thread explains it https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
24-05-2023 09:39 AM
Hey there, @Huda Idrees.
Sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
Welcome to the Community!
05-07-2023 08:25 PM
I've just had the same. Scary experience
05-07-2023
08:33 PM
- last edited
06-07-2023
12:59 PM
by
AntS
@Members_tPqeXmM , If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.
25-02-2024 09:53 PM
I just had the same thing happen to me it was already night time and all The screen goes black and all i see is a big like candle flame behind the tv. Luckily it just did a huge zap sound like a cartoon and stopped. So scary!
26-02-2024 09:17 AM
Hi @NSeeger, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.
19-03-2024 10:23 AM
I have the same issue got the Samsung tv from curry’s it’s qled 2022 75 inch the tv told Could of Burn my house
19-03-2024 11:53 AM
Hey there @Qk1. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.
Welcome to the Community!