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Original topic:

Bugs ue50mu6172

(Topic created on: 30-06-2018 06:43 PM)
RomanCZ
First Poster
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TV

Hi I have  ue50mu6172 and samsung soundbar HW-J250 connected via optical interface. I don't know where I can report my bugs but I want share my problems.

1. When I change volume in any app than I see popup info window about volume change. When I change volume in live dvbt stream then nothing appear. Few firmwares back it worked normally.

2. Next problem is about playing video/pictures via dlna from NAS. Video stopping randomly. With listing jpeg images randomly appear popup "Function is not supperted" but it is normally supported next time.

3. I can't set 4:3 dvbt stream as 16:9. This  function not work. 

I tried hard reboot and update last firmware but it not helped. Anyone has idea what I can do or where I can report bugs?

Thanks 

Roman

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4 REPLIES 4
Phil12
Voyager
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TV

Hi

 

You'll get no support from Samsung here, and bugs don't usually get fixed in firmware and good luck getting them reported and taken notice of, and you'll not know if they are taken notice of or fixed as they never tell us what has changed in updated firmware or what their known issues are, you have to try and see.  Samsung support is truely shocking, the worst I've come across, my first Samsung TV and the vary last.

 

If I was you I'd take the set back and get a different make if you can, it will probably all work fine provided it doesn't say Samsung on the front.

 

Regards

 

Phil

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CarolinaW
Voyager
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Hey @RomanCZ! Sorry to hear about what you're experiencing! I would suggest speaking with our Audio-Visual Specialists for some specific troubleshooting steps. You can contact them on: 0330 SAMSUNG (726 7864). If you need anything else, please get in touch!:robothappy:

paul1277
Black Belt 
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@CarolinaW wrote:

Hey @RomanCZ! Sorry to hear about what you're experiencing! I would suggest speaking with our Audio-Visual Specialists for some specific troubleshooting steps. You can contact them on: 0330 SAMSUNG (726 7864). If you need anything else, please get in touch!:robothappy:


A mod actually responds to a post. Very rare. I would like to ask why have you started using the catcha again? 

Paul

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AntS
Moderator
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@paul1277: Sent you a PM on that one as it's a bit off-topic. :robothappy:

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