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UE49MU6500U not finding hdmi device

(Topic created on: 30-06-2018 09:07 AM)
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Edgie70
Troubleshooter
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Hi all , I had to disconnect the TV last night and unplugged all the hdmi cables , now it won't find the Amazon box when it searches for devices even tho the Amazon box is turned on , I know the TV memories the hdmi input device but it's now not finding it , is there anyway to reset the hdmi input so it forgets the devices ?? 

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3 REPLIES 3
ChrisM
SuperStar
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Hi @Edgie70.

 

Are you able to try plugging into a different HDMI port to see if that makes any difference?

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paul1277
Black Belt 
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@ChrisM wrote:

Hi @Edgie70.

 

Are you able to try plugging into a different HDMI port to see if that makes any difference?

It should just work.  I find things like this mean a faulty set and if its within the first 28 days have it replaced. 


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Edgie70
Troubleshooter
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Hi Chris , when I originally set it up the TV found the device but I had to disconnect it all and now it won't find the device when it scans , I had to add it manually , it works fine but couldn't understand why it wouldn't find it when scanning 

 

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