Hi   It's really hard to say from the photo how bad it might be in reality, but it doesn't look good from that picture.     Brightness level 14 is quite high in a dark room, we have ours on more like 6 in the evening with the lights dimmed.    Regards   Phil ... View more

Hi   The trouble in turning it off is you immediately get a resolution drop on anything that moves, it is a necessity with displays like LCDs, which is why all LCD TVs have something similar.  If you don't notice this resolution drop then you are lucky or sat too far away from the TV (which probably means you don't need a 4K set).   Turning it off for us isn't an option as the constant blurring of anything that moves is worse than the judders.     Regards   Phil ... View more

Hi   That is another reason why release notes for software updates should be provided by Samsung, so we know if the update removes something!   My guess here with the TV is there was some sort of security issue with the Wi-Fi and rather than fix it, they've chosen to disable the functionality, which is standard for Samsung, they don't care about their customers.   They can't just remove functionality like this.  Take the advice given by Paul.   My first Samsung TV, this and 101 other reasons why it will be the last Samsung TV I ever own.   Regards   Phil           ... View more

Hi Samsung don't engage with their customers at all and the chances of firmware fixing issues with judder and motion (which their TVs handle the worst out of any other make) is next to none. Next time my TV will not be a Samsung, and they wonder why their sales are dropping. Regards Phil ... View more

Hi   TVs have various issues related to how they are designed or hacked to work with the latest trends or technologies.   LCD TVs need to be slim to compete with OLEDs that can be slimmer as they have no backlight, and we as consumers want thing TVs, plus need to have high contrast ranges and support really bright images for HDR.   To get the contrast on LCDs these days, they split the backlight up into sections, so each section can have a different power of brightness.  For Samsung TVs these tend to be vertical bands.  Straight away this is going to mean you will see some vertical banding on certain types of image, most typically on skies or football pitches.  Basically anything that has a uniform colour where the camera pans allows our eyes and brain to see it.  In addition, making all the filters and dies etc completely uniform across the large surface area of larger TVs we buy now is hard, so you can get some other smudges or variations in brightness across different parts of the screen and this gives rise to somethong often refered to as the dirty screen effect.  Again this is most noticable on panning pictures across areas of solid colour as you've used to photograph.   Now depending on how good the panel is or the how good that batch was, the effects may be more or less obvious in comparison to another one.  Also depending on how you have your brightness and other settings adjusted, can make the issue more or less obvious.  Usually the out of box default settings are the worst as they are set at the "buy me" settings.  Usually the "Movie" or "Professional" picture modes gets you to something more akin to a correctly adjusted TV.   The other issue is more physcological, as looking for the issue and once seen makes it stand out and much more obviously and you can't unsee it.  I've seen TVs with very obvious banding issues and friends can't see it, but once it's pointed out they see it all the time.     Now due to how the back light works on TVs where you have any form of "local dimming" which is all HDR LCD TVs, as they can't be HDR otherwise, then this type of banding or patterning is going to be there to some degree if you look for it hard enough.   Samsung TVs tend to have lots of other nigglying issues as well, usually to do with software, so this might not be your only problem, and their support isn't good.   My suggestion if you haven't already is switch to the Natural or Movie picture mode, this is setup to be much more natural and closer to reality and issues with banding are less noticable.  Always expect to see some banding etc on screens of uniform colour and just live with it if you can.  You will likely always see banding on football matches, it's not an uncommon complaint, again it is a case of living with or trying a different technology.   OLED TVs do not use back lights, so don't have this type of banding, however again making the TV perform uniformily across such a large area also gives rise to complaints about the dirty screen effect, and they don't wear as well, meaning as time goes on the effect can become worse.   Some people go through several TVs before they find one with a panel they find the least problematic.   Regards   Phil           ... View more

Hi   LED clear motion strobes the back light, it's goal is to emulate CRT type displays or plasma displays, which didn't have issues with motion blur due to the way they quickly flashed up each frame then went to black.  It was our brains that held the image due to our persistance of vision and avoided blur.  Modern TVs are sample and hold displays, the frame is shown constantly, so it overrides our persistance of vision.  When something moves on these displays our eyes follow the illusion of something moving, but really they are just a series of static images.  As our eye moves we are bluring these static images, just like taking a picture with a camera panning on a slow shutter speed.   Modern LCD TVs overcome this bluring by creating extra frames, increasing the shutter speed if you like, so the bluring is reduced considerably, but this can give rise to all sorts of odd artefacts, especially around things that are moving.   So some TVs have the option to revert back to black frame insertion like older TVs, but because the backlight is now turning on and off very fast, it essentially generates less light overall, so appears darker, and some people find the flicker annoying and uncomfortable.   Overall Samsung seem to have the most buggy and rough and ready blur reduction capabilities of any TV out there.   Regards   Phil     ... View more

Hi   Yes it was taken down with no explanation from Samsung surprise surprise, who think their customers deserve to know nothing.  We don't know what 1230 had changed as they don't provide any release notes with their firmware updates, not an industry norm, but it is for Samsung.  So without knowing what the firmware changed, we can't guess on why it might have been taken down.  I did read some reports that it broke some smart TV apps, but then most firmware updates from Samsung have broken something.   I updated to 1230 whilst it was available, and not noticed any issues (or fixes either!), and you are correct in that you can't go back to an older version, so if anyone is affected by the problem which meant they took it down, has been stuck with that problem for a while now.   Of course Samsung should have rebuilt firmware version 1221 as version 1231 so it would be accepted by our TVs as a new version and we could put it back on, however Samsung hasn't done that.   Regards   Phil         ... View more

Hi   You'll get no support from Samsung here, and bugs don't usually get fixed in firmware and good luck getting them reported and taken notice of, and you'll not know if they are taken notice of or fixed as they never tell us what has changed in updated firmware or what their known issues are, you have to try and see.  Samsung support is truely shocking, the worst I've come across, my first Samsung TV and the vary last.   If I was you I'd take the set back and get a different make if you can, it will probably all work fine provided it doesn't say Samsung on the front.   Regards   Phil ... View more

Hi   We were watching a film on Amazon Prime, and I have the TV connected to the AV amplifier via an optical cable (couldn't get ARC to work so gave up with that).  On a couple of occasions the amplifer displayed Dolby Digital Plus being received, so it is possible.   Our audio output settings on the TV are set to "bitstream" I think, which should delivery them unchanged if supported.   Regards   Phil         ... View more

Hi   Just a sign of Samsungs poor software and lack of testing.  The hardware is obviously capable of doing it, but the software is buggy.   The chances of Samsung fixing it is next to 0, and they wonder why their sales of TVs are dropping.   Regards   Phil ... View more

Hi   After many hours watching I can confirm the white flashes at scene edits have gone for us since changing from Movie picture mode to the Natural picture mode.  It's been possible to enjoy several films without periods of feeling like someone is taking photos of us with a flash camera!   Therefore this is [another] a software bug that needs fixing but of course will never be fixed.  How on earth this has got through testing and released to the general public is a testiment to how good (well bad) Samsung is at quality control.   The only annoying thing is the Natural picture mode can't be made to look exactly like Movie Mode as it has sone non defeatable colour processing.   Judder still isn't very good, what is annoying is judder is added where it shouldn't be, even when footage is 50i or 60i and should de-interlace and be judder free, the TV introduces judder by seemingly only de-interlacing to 25 frames a second.  At the start of a camera pan, it will often try and stop the pan happening by showing a few of the same frames before jumping and catching up.  It's truely rubbish.   Regards   Phil ... View more

Hi   I would get a different make, Samsung TVs are just about the worse for motion glitches.   We will never buy another Samsung TV, which is a shame as the QLED panels are great, but the underlaying electronics and processing is terrible.   Regards   Phil ... View more

Hi   Please come back and let us know if it is fixed with a new TV.   Regards   Phil ... View more

Hi   We've found the judder settings on Samsung TVs to be confusing.  It seems like the TVs have two judder modes, off and on, and that setting just adjusts when it's off or on.  When judder is off, the TV appears to have a lower frame rate than it should and everything judders, even though most video is 50i/60i, it doesn't display it that way.   If you turn it somewhere in the middle, camera pans start out with terrible judder then suddenly catch up and move smoothly, it's horribly annoying and unnatural and I've never seen a TV handle camera pans so badly.   With judder up to the maximum, the TV more quickly switches to smoothing camera pans etc, so the stutter at the point it decides to switch from one mode to the other doesn't last as long.  Also you need to turn blur reduction on in order for judder reduction to seem to have an effect.   We've found having both settings up to the maximum seems to reduce judder the most, but there is still abnormal judder that shouldn't be there in the first place.     This is the worst TV I've seen for adding it's own judder and picture glitches.   Regards   Phil     ... View more

Hi   Yes that is normal, and not helped by looking at the TV from an angle.   Bascially the back light is able to dim vertical sections of the display to improve black levels, so what you are seeing is the back light turning on to display the white box.   Tests like that, using high brightness settings in a dark room from a wide angle will show that up, but with a correctly adjusted TV viewed from normal angles showing normal film/video it isn't something you would notice.   Most TVs will show this sort of affect, to reduce it, use probably correct settings (such as Movie picture mode) and turn down the Local dimming settings.    Regards   Phil ... View more

Hi   I wonder if these 2018 models contain the same glitches and bugs of the 2017 models, like white flashes in your movies.   Also had an ad this morning after not seeing them for a while, I didn't pay Samsung a huge sum of money for them to just make more revenue out of me by advertising!  Ambiant display is probably something they have dreamt up to advertise even more to their customers, get everyone used to it, then start spamming.  Might as well be an electronic bill board on your wall. Microsoft started doing this on Windows 10 on the lock screen, at the moment they allow you to disable it.   Just fix the bugs Samsung, rather than spending time on how you can make more money from us from adverts.  Perhaps if your TVs were bug free and worked, you wouldn't need to be trying to raise more revenue from your TVs as you'd sell more and have less returns and be more profitable.  I'm never buying a Samsung TV again.   Regards   Phil ... View more

Hi   We had these as well, I just think it is very bad form of the manufacturer to advertise on something we've paid for to be ours, and that was just another reason why our next TV will not be a Samsung.   Under privacy settings I turned off most things or disagreed to most things and they seemed to have stopped for now.   Regards   Phil     ... View more

Hi   You will not see the white flashes with motion plus turned off even in Movie mode.   I've not see any changes with the new firmware, and frustratingly Samsung still refuse to supply a list of changes the firmware is applying or fixing so we will probably never know.  I'll not buy another Samsung TV after this one, very disappointed in their sets.   Regards   Phil     ... View more

Hi   I've still been suffering white flashes during scene transitions and have done some troubleshooting, a shame Samsung hasn't.   The flashes only happen when:   Picture mode = Movie Auto Motion Plus Settings are on with Judder and Blur settings set to 1 or higher.  This is with the very latest firmware 1230, and has been present with all prior versions.   So this explains why only some people have seen this problem   So after lots of testing I've found if I set the Picture mode to Natural, then make the same picture adjustments that Movie mode applies under Expert picture settings, I get an identical picture to the Movie picture mode, but no flashes.  Switch back to Movie mode, and it starts the white frame flashes again.   So Samsung, please get your firmware guys to see what is different with the Movie picture mode, and test in that mode with Auto motion settings enabled, at some point you will find footage that causes the white flashes at scene changes.   Regards   Phil       ... View more

Hi   I've seen the zoom problem on SD TV channels on my Q7F TV, but we rarely watch SD because it looks so bad in the UK due to being very compressed.  Also we often watch via the PVR which resizes SD to 1080 anyway so that displays on the TV without being zoomed in (overscan).   Just another bug with Samsung TVs.   Regards   Phil ... View more

Hi   Worth reading this post here perhaps, as Samsung are saying their TVs are that poorly designed they have to drop frames as their software/hardware can't keep up, so it isn't a fault, it's normal for their TVs.   My next TV will not be a Samsung.   QLED QE55 Q8C - Image judder   Regards   Phil     ... View more

Hi   Yes, I've raised a similar post here Judders and white flashes and yes I do find it shocking as I've never seen this with any other TV before even with interpolation settings enabled.  Their algorithm should be clever enough to just serve up the original frame if it can't keep up rather than just dropping them, but typical of Samsung products in that they never work that well.  This was my first Samsung TV and will be my last.   Currently we've lost 4K and UHD from Amazon Prime, a feature Samsung made a lot of PR noise about, so if that doesn't get resolved I'm returning the TV for a refund.     What you will notice reading the posts is that in 2017 Samsung dropped support for their 2016 models and back tracked over promises they made in adding support for HDR using HLG, now we are in 2018 with their 2018 models out, support for TVs bought in 2017 is very unlikely.   If you are in the UK and unhappy with the TVs performance I would go back to the retailer and ask for a refund, at least Samsung have admitted to there being a problem with their TVs, just because they are saying it is acceptable and isn't a fault, doesn't mean you or a court (if it goes that far) should accept it.  A 4K TV, and along with their advertising, is all about realism and feeling immersed in what you are watching, that isn't possible with frames being dropped left right and centre.   Regards   Phil     ... View more

Hi   Looks like a faulty screen/panel, can you not return it to the place of purchase for a replacement?  I'd deal with Samsung direct only as a last resort.  In the UK it's the seller that is legally responsible for faulty goods, not sure for yourself.   Regards   Phil ... View more

Hi   Doesn't surprise me it's a broken firmware update, Samsung = no proper testing of updates, no release notes so we don't even know if it was delibrate, and there will be zero support or information offered as to when it will get fixed.   Considering Samsung made a big deal out of HD10+ support on Amazon, now its been taken away, probably an argument between Amazon and Samsung on who pays what for the licencing so its been removed.     Will it be fixed, well given our TVs are now last years models, I doubt it if the iPlayer situation is anything to go by.   It will be a good reason to get a refund on the TV.   Regards   Phil     ... View more

Hi Just to add that 4K streaming on Amazon prime seems to have broken, both myself and another poster have found the same issue. Regards Phil ... View more

Hi   I've noticed the same on my Q7F TV, it did work with 4K and HDR on Amazon Prime , the next time I tried no 4K offered, and if I searched for 4K footage it only played in 1080P.  As Prime was expiring anyway I didn't worry too much about it.   It's going to be the case of just another thing Samsung have broken in a firmware update where they never tell you what's changed anyway so it migth be by design, and will probably never fix.   If we get Prime again and it's still not working it will be a good enough reason to get a refund on the TV and buy something else that works without lots of bugs.   Regards   Phil ... View more

Hi   Welcome to the world of Samsung TVs where nothing ever works perfectly.     We've experience similar audio dropouts on HDMI (not 2.0) from the PVR, often turning the PVR off and back on again and it's okay.  So some sort of sync issue.   It will not get fixed, Samsung don't have a very good track record at fixing anything.  It's not all their fault, blame also lies at the door of the film industry that has pushed all this on us due to their paranoia that everyone will copy films, although how you go about recording a 4K output in realtime needs some expensive equipment and a lot of time.  The vast majority of people if they want to copy a film could just point a camera at the TV.   I suspect every 15 minutes the connection has to check it is still connected to the same source and isn't being tapped in some way, and on Samsung TVs they have a bug that causes the sound to drop out.   My advice, get a different TV, it's unlikely to get fixed.   Regards   Phil     ... View more

Hi   Samsung are rubbish at updates and never tell us what the changes are,  they are always say the same thing as you have noted regardless of what changes might be included.   I just wish they would update the TV to fix issues with motion judder and flash of white frames that get inserted, overall there TVs are very poor handling motion, like the processor can't keep, never seen these issues with any other TV.   Regards   Phil     ... View more

Hi   If you are getting complaints about certificates double check the TV is set to the correct date and time.   Regards   Phil ... View more