Hi   Worth reading this post here perhaps, as Samsung are saying their TVs are that poorly designed they have to drop frames as their software/hardware can't keep up, so it isn't a fault, it's normal for their TVs.   My next TV will not be a Samsung.   QLED QE55 Q8C - Image judder   Regards   Phil     ... View more

Hi   Yes, I've raised a similar post here Judders and white flashes and yes I do find it shocking as I've never seen this with any other TV before even with interpolation settings enabled.  Their algorithm should be clever enough to just serve up the original frame if it can't keep up rather than just dropping them, but typical of Samsung products in that they never work that well.  This was my first Samsung TV and will be my last.   Currently we've lost 4K and UHD from Amazon Prime, a feature Samsung made a lot of PR noise about, so if that doesn't get resolved I'm returning the TV for a refund.     What you will notice reading the posts is that in 2017 Samsung dropped support for their 2016 models and back tracked over promises they made in adding support for HDR using HLG, now we are in 2018 with their 2018 models out, support for TVs bought in 2017 is very unlikely.   If you are in the UK and unhappy with the TVs performance I would go back to the retailer and ask for a refund, at least Samsung have admitted to there being a problem with their TVs, just because they are saying it is acceptable and isn't a fault, doesn't mean you or a court (if it goes that far) should accept it.  A 4K TV, and along with their advertising, is all about realism and feeling immersed in what you are watching, that isn't possible with frames being dropped left right and centre.   Regards   Phil     ... View more

Hi   Looks like a faulty screen/panel, can you not return it to the place of purchase for a replacement?  I'd deal with Samsung direct only as a last resort.  In the UK it's the seller that is legally responsible for faulty goods, not sure for yourself.   Regards   Phil ... View more

Hi   Doesn't surprise me it's a broken firmware update, Samsung = no proper testing of updates, no release notes so we don't even know if it was delibrate, and there will be zero support or information offered as to when it will get fixed.   Considering Samsung made a big deal out of HD10+ support on Amazon, now its been taken away, probably an argument between Amazon and Samsung on who pays what for the licencing so its been removed.     Will it be fixed, well given our TVs are now last years models, I doubt it if the iPlayer situation is anything to go by.   It will be a good reason to get a refund on the TV.   Regards   Phil     ... View more

Hi Just to add that 4K streaming on Amazon prime seems to have broken, both myself and another poster have found the same issue. Regards Phil ... View more

Hi   I've noticed the same on my Q7F TV, it did work with 4K and HDR on Amazon Prime , the next time I tried no 4K offered, and if I searched for 4K footage it only played in 1080P.  As Prime was expiring anyway I didn't worry too much about it.   It's going to be the case of just another thing Samsung have broken in a firmware update where they never tell you what's changed anyway so it migth be by design, and will probably never fix.   If we get Prime again and it's still not working it will be a good enough reason to get a refund on the TV and buy something else that works without lots of bugs.   Regards   Phil ... View more

Hi   Welcome to the world of Samsung TVs where nothing ever works perfectly.     We've experience similar audio dropouts on HDMI (not 2.0) from the PVR, often turning the PVR off and back on again and it's okay.  So some sort of sync issue.   It will not get fixed, Samsung don't have a very good track record at fixing anything.  It's not all their fault, blame also lies at the door of the film industry that has pushed all this on us due to their paranoia that everyone will copy films, although how you go about recording a 4K output in realtime needs some expensive equipment and a lot of time.  The vast majority of people if they want to copy a film could just point a camera at the TV.   I suspect every 15 minutes the connection has to check it is still connected to the same source and isn't being tapped in some way, and on Samsung TVs they have a bug that causes the sound to drop out.   My advice, get a different TV, it's unlikely to get fixed.   Regards   Phil     ... View more

Hi   Samsung are rubbish at updates and never tell us what the changes are,  they are always say the same thing as you have noted regardless of what changes might be included.   I just wish they would update the TV to fix issues with motion judder and flash of white frames that get inserted, overall there TVs are very poor handling motion, like the processor can't keep, never seen these issues with any other TV.   Regards   Phil     ... View more

Hi   If you are getting complaints about certificates double check the TV is set to the correct date and time.   Regards   Phil ... View more

Hi   It might be your internet connection and a broken route or some blocking happening by your provider or an issue related to your connection.  It's not unusual for problems like this and would explain why most people are using it fine.   Some checks worth doing:    Can you watch Amazon prime on Amazons website over your normal internet connection and computer?   If this also fails it indicates a problem with your internet connection, if it works it doesn't prove a fault with the TV though as the app on the TV may use a different address/protocol.   If you are connected by Wi-Fi, try a hard wired Ethernet connection back to your TV to rule out a Wi-Fi problem.   Make sure the time and date is set correctly on the TV.   Can you use your mobile phone and mobile network as a hotspot?  If yes, connect your TV to your mobile hotspot so that your connection to the internet is now going via your mobile phone company, does it now load Amazon?  If yes, it's a problem with your internet connection and provider, if no, it really points to an issue with the TV.   Regards   Phil     ... View more

Hi   I have the Q7F model and Prime video is working fine.   Have you tried a factory reset?  What problems are you having?   Regards   Phil ... View more

Hi   Looks like some light is shining out the vents or speaker grills at the back of the TV and hitting the wall.  Most LED TVs leak some light out the back, of course it will vary from TV to TV how that shows up when the TV is mounted on a wall.  What colour is the bracket behind, is it silver and reflective, i.e. could it be reflecting some light downwards in that pattern?   It's hard to know if it is a fault (something shifted in transit of they've forgotten to add some light block material internally) or they are all like it.  Can you see where the light is coming from?  You might be able to divert the light, although be careful about blocking any vents.   Regards   Phil ... View more

Hi   Could very well be a placebo.  I once updated with a new firmware and left the room whilst it was happening, came back, the TV was on and I felt sure things looked better.     A bit later I was playing about with settings and decided to look at the firmware version and saw it was the old version still, it hadn't actually updated.  I had to copy it across again to the USB key to get it to work, it must have been corrupt when I copied it before.   Without a change log, we just don't know, that's the whole point.  What if they removed iPlayer or Amazon Prime on a newer version, and you find out too late and can't go back.  Samsung wouldn't care you've lost a feature, we'd have to put up with it.   Regards   Phil ... View more

Hi   I wouldn't try changing the main board, its more likely it's a smaller board near the back lights that controls the backlight power, could be a dry solder joint so might be fixable if you know what to look for etc.   Best Regards   Phil ... View more

Hi   Is it only happening on a low brightness?   If yes looks like a fault with the dimming control of the back light.   If you are in the UK, did you know you have up to 6 years in many cases to go back to the retailer and get something fixed?  It's only the manufacturers warranty that runs out after a year or two, but under the consumer act there is no time limit for faulty goods, just what is deemed reasonable.  It's reasonable for a TV to last more than a year.   Google 'which conumser rights' to learn what your rights are.  If the shop doesn't want to know and purchased on credit card, you can ask the credit card company to sort it out or refund you.   Regards   Phil ... View more

Hi   This is normal, your next screen will probably be the same.  In fact all TVs, OLED or LCD suffer from this sort of thing to a certain degree, google "dirty screen effect".  The problem is on large screens it's very hard for the chemical processes etc to be completely uniform across the entire screen, so when certain pans happen, this uniformity variation can be seen as a dirtly screen effect.  The more you notice it and look for it, the clearer it stands out.  You may find you see it, but other people can't see it.   Also as a TV ages over the years, with LCD their tends to be air currents due to heat inside the TV from the backlight, and light guides can get dusty behind the LCD panel with dust building up in a pattern caused by the air currents, this then also gives a dirty screen effect.  If you smoke, or have open fires where the TV is, it can happen a lot sooner.   With edge lit LCDs like this model, the backlight is also in vertical bands so that it can vary in brightness using local dimming to improve contrast.  Because the back light is split like this, you  will always get some element of vertical banding.   If it's only visible during camera pans on sports, which is where most people first notice it, then it sounds a normal limitation of the technology, and your replacement TV will likely be the same, or luck of the draw a bit better, or could be even worse.  It is possible to just follow the action and ignore the banding, but if you fixate on the banding, your brain learns to see it very clearly, so once seen it's hard to unsee.     Regards   Phil             ... View more

Hi   This sounds like a switch mode power supply issue. It is unlikely to indicate any other serious problems except for the irritating noise.  However if that noise is irritating it is still a fault.  Go back to the place you bought it (in the UK at least you have stronger rights with the retailer, google Which consumer rights).   Regards   Phil       ... View more

Hi   This sounds very annoying, I would be asking for a refund straight away from the place I bought it from if Samsung can't say when it will be fixed. The TV is not fit for purpose.   They treat their customers very badly, once they have our money they don't seem to care if you can watch the TV or not, and how on earth did it get through testing?   You'll not even know if the next updated firmware fixes it as they don't release any information about changes or fixes for new firmware.    Samsung wonder why their TV sales are dropping...   Regards   Phil   ... View more

Hi   [quote] If it was aproblem with the drive why did it work for a couple of weeks.[/quote]   You could turn that round and say "If it was a problem with the TV why did it work for a couple of weeks".   Clearly something is going wrong, and these things can be hard to track down, but Samsung don't really seem to put much effort into supporting their TVs and I suspect their development team is under resourced and busy on the "next new and improved model" for existing models to get any time on fixing them.   Good to hear you got a refund.   This is my first and last Samsung TV.   Regards   Phil ... View more

Hi   Come on Samsung, you seem to be the only manufacturer that thinks their customers are not worth informing what new firmware is adding, fixing or indeed removing/breaking.   You must have a change log of what new firmware contains, how difficult is it to make that available to your customers.  It doesn't have to go into too much detail, but we need to know so we can make an informed decision to upgrade or not, this is even more important given you don't let us revert to older versions.   This is my first and last Samsung product I've bought, I find it incredible how you treat your customers.   Regards   Phil     ... View more

Hi   It should be a standard feature of all TVs, there is no issue turning the backlight off, in fact it goes off everytime there is an all black picture on the screen as part of dimming.     I've always had this feature on LCD TVs of the past.     Getting Samsung to listen and add it to existing TV's that don't have it now, I wouldn't waste your breath :-)   Regards   Phil ... View more

Hi   We notice a lot of judder and issues with motion.  Often frames get repeated or a couple of frames seem to get swapped and show in the wrong order.  Often these are around edit points or at the start of a camera pan.  Also what seem to be a single white frame is sometimes inserted at edit points, like it's got it confused, so you see a quick white flash.  This white frame insertion seems to happen more on streaming services like Amazon.   Artifacts also seem more noticable than they were on the Panasonic TV this TV replaced (which also had interpolation to help motion blur), I know it's hard to avoid artifacts completely, and it might just be because the TV screen is bigger they are more noticable.  However the judders that are introduced seem to be a bug in the processing.   Overall the QLED panel is really good, but the engineering behind the electronics leaves a lot to be desired.  We wouldn't buy a Samsung TV again.  It makes it worse that Samsung don't acknowledge any of these sorts of issues or tell you what their firmware is fixing.  For all we know all the updates are doing is adding more advertising or data collection and not actually fixing anything at all.   Regards   Phil ... View more

Hi   Samsung never bother with real release notes which seems crazy and very customer unfriendly.  We need to know what is fixed and what is new.   My TV is my first Samsung product, I will not be too keen to buy another as I find their support and lack of information and openness very odd.   Regards   Phil ... View more

TheChosenOne wrote: I have also reported this fiasco to BBC Watchdog and hope they report this in their programmes. Samsung you have explicitly betrayed your customers with false promises that clearly have not delvered. SHAME ON YOU! Hi   If anything there is a good chance they will pick this up, if for no other reason they can use the article to advertise iPlayer and 4K.  The BBC is good at using any opportunity it can to plug itself :-)   Regards   Phil ... View more

mrtickle wrote: Kallb123 wrote: What's this about HDR10+? Last I read the 2016 models should be receiving a firmware update for it. Has that changed? Just to be clear, hear is (typo to get past censorship of that word) the exact wording, copied verbatim from the press release (the April announcement). “All of Samsung’s 2017 UHD TVs, including its premium QLED TV lineup, support HDR10+. In the second half of this year, Samsung’s 2016 UHD TVs WILL gain HDR10+ support through a firmware update.”   That's "WILL". No Ifs, buts, or maybes. A Press Release, cleared through the legal deparment. That is a copper-bottom promise.   The problems are several: Amazon has launched HDR10Plus, but only in America's Amazon Prime and not the UK's. Amazon refuses to change their rubbish Interface so show which content is HDR10Plus and which is HDR10, so there's no way to be sure what format is being streamed. We've been waiting all year since the announcement, and not one single  HDR10Plus downloadable demo exists in the entire world. So we can't test it and be sure. Samsung's Info banner display doesn't work inside Apps, so we are entirely at the mercy of app developers to tell us what video format we are getting (see point 2). The December press release from Samsung - Samsung and Amazon Prime Video First to Launch HDR10+ Content - conspicuously omits mention of 2016 models....   Hi   I'm in the UK and was watching HDR10+ content from Amazon Prime on the launch day.  I can see the TV enter HDR mode (we can see from the increased brightness setting in the Picture menu that HDR mode is engaged), and it certainly looked like HDR content in 4K.  This is on a 2017 Q7F model.    All of Amazons HDR content is shown under the same category so easy to find.  I can't vouch for support on 2016 models though.   Regards   Phil     ... View more

Hi   It's hard to see where the fault is on those pictures, could you explain or edit them with a circle?   Regards   Phil ... View more

Hi   Have you checked the manuals that came with the TV as usually there are mounting instructions and sometimes spacers required, I had all this on my Q7F.  With my Q7F I had to go on Ebay and buy some longer bolts, they needed to be a specific length.   I'm guessing the hole at the bottom either has a thread but just deaper into the TV (maybe have a look with a torch), or it has some form of plastic standoff that needs to be fitted.   Regards   Phil ... View more

Hi @amokuk   Maybe Samsung needed to pay someone else for the use of DVD-DASH, and so told the BBC to hold off, blaming firmware issues perhaps, or it was just a PR statement?  Lets face it, they are never going to publically say it's going to be delayed because they are arguing over have much they are being charged or some CEO will not sign the cheque.   We will probably never know what the cause of the delay was or why 2016 models are left in the dark ages of standard dynamic  range despite the HDR marketing of them.   Regards   Phil ... View more

paul1277 wrote: Just seen that 2017 are now getting it, just hope they do the right thing and enable it for the 2015 and 2016 models. Hi Paul   I hope so, I think it seems a bit more promising as this doesn't appear to have been a technical problem supporting it (on the 2017 sets anyway) as I've had no new updates so it was always capable of working, so perhaps the 2016 models are the same, and it just needs Samsung to decide to licence or pay whatever they need to enable it on iPlayer.   They should do is as it would be criminal to sell a 4K UHD TV and then not to support the main broadcaster in the UK (BBC) and not support the delivery platform for 4K HDR.   Regards   Phil ... View more