Hey @Arsen2! Let's look into this! Do you know if your software is up to date? Does this only affect photos taken on Instagram? ... View more

Hey @RUMBLES! Are you able f orget your car's Bluetooth?:  1. From the home screen, swipe either up or down to access apps. 2. Select  Settings . 3. Select  Connections . 4. Select  Bluetooth . 5. Select the  paired device . 6. Select  Unpair .   Pair your device with your car's handsfree again, has this worked? If  not, try a  Soft reset your phone and turn off your car's Bluetooth. Press and hold the  power  and   volume down  buttons for about 10 seconds. *If the device is on, it may take a screenshot. Keep holding the buttons for a few more seconds. Turn both back on. Has this solved your issue? ... View more

Hey @1wexford! Are you after another J-range phone? If so, the Galaxy J6 is available. For more information please head to: https://www.samsung.com/uk/smartphones/galaxy-j6-j600/SM-J600FZKNBTU/ I'd also recommend checking out our website for the models that match your specifications: https://shop.samsung.com/uk/Products/Mobile-Phones/c/MO# Please let me know how you get on!  ... View more

Hey @DaymienS! The moisture alert is a safety feature and should clear within 1-2 hours of leaving the port to dry naturally. Further info can be found here: spr . ly /601885EQe If you're still having issues after following the steps provided, I'd recommend visiting a Support Centre for an engineer’s inspection. To find the closest Support Centre, please head to: spr . ly /60108S76r Is there one close by?  ... View more

Hey @Allnightkiss! Are you based in the USA? If so, please contact our friends in America for further  support on: https://www.samsung.com/us/support/contact/ :thumbs-up-sign-emoji-modifier-fitzpatrick-type: ... View more

Hey @Crissy55! Are there any error messages/codes or flashing symbols on the display?  ... View more

Hey @SurajPatkar! I’d recommend contacting our Customer Services for advice on getting a replacement pair of headphones. They'll do some basic troubleshooting with you, and if required, our Product Support Specialists will send out a new pair for you. To go ahead with this, please visit: https://www.samsung.com/uk/info/contactus/ Do let us know how you get on!                                                                                                                                                                                                                                                                                         ... View more

No worries, @RizzyBenzie! I can help you with this. Please check out this guide on how to optimise and extend the battery life of your phone: https://t.co/J2YJdcQt1b Following this if you are still experiencing the same issues, get back to us!    ... View more

Hey @PurplePfeiffer! If a factory data reset has not solved the issue, then I'd recommend visiting one of our Support Centres for further assistance from our engineers. It is a drop in service and they will aim to inspect/repair your phone in the same visit. For your nearest one, head to: https://t.co/dMMq3jNuEX is there one nearby?  ... View more

Hey @Hcir32! These adverts could be linked to your third party apps. I'd recommend monitoring the phone Safe Mode for 2 hours and seeing if the issue is still persistent: http://www.samsung.com/uk/support/skp/faq/898277 (Safe Mode is when your phone is returned to its default settings, so that you can find out if a third party application is causing your device to run slow, reset or just run slow in general. This does not delete any information on your phone). Let me know if the adverts are ongoing whilst in Safe Mode.  ... View more

Hey @Coilman171! There are several models of A5 phones, what's your phone's full model code?: https://www.samsung.com/uk/support/mobile-devices/how-do-i-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/ :tiger-face: ... View more

Hey @Plumbball! I'd be happy to assist you here. All apps are installed through your connected Android phone and not the watch itself. Also, ensure that the Samsung Gear app has been installed via the Play Store before you start. Please follow this guide and let my colleagues and I know how you get on: https://www.samsung.com/us/support/answer/ANS00061436/ :robot-face: ... View more

Hey @Plumbball! I'd be happy to assist you here. All apps are installed through your connected Android phone and not the watch itself. Also, ensure that the Samsung Gear app has been installed via the Play Store before you start. Please follow this guide and let my colleagues and I know how you get on: https://www.samsung.com/us/support/answer/ANS00061436/ :robot-face: ... View more

Hey @HayleyD22! How did you get on with @AndrewL's suggestions?  ... View more

Hey @Niekess! Do you  know if your software is up to date? Please head to: Settings > Support > Software Update > Update Now or Auto update.   Also make sure that the AC power cord is securely plugged in to the TV and the wall outlet. Check that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.   If the issue is still occurring, please call our Audio-Visual Team for further troubleshooting on: 0330 SAMSUNG (726 7864)  - Monday to Sunday | 8am to 10pm.  ... View more

Hey @MalHal! Glad to hear you're all sorted!  ... View more

 Hey @Mamback! What model washing machine do you have?: https://www.samsung.com/uk/support/home-appliances/where-do-i-find-the-serial-number-on-my-samsung-washing-machine/ :smiling-face: ... View more

Hey @Jmc16! Let's p erform a  soft reset  on your phone:  1. Press and hold the  power   and   volume down  buttons for about 5 seconds. 2. If a warning pops up, press the  volume down  button. Has this fixed your problem? ... View more

Hey @skinnykins8! Sorry to hear this! Are you getting any error messages when this happens?  ... View more

Hey @Sebo_! Where are you trying to install these apps from?  ... View more