19-06-2020 06:30 PM
Hi all,
I have many tv's and they have lasted between 20 and 30 years +
My Samsung has lasted for three years. Is this normal? I've called support and they have said tuff luck. I just find this one expensive disposable product. If that's the case that's £200 a year, ouch.
Anyone else had the same experience?
21-10-2023 08:57 PM
it’s not small number it is a disgrace very funny how they go shortly after warranty runs out
03-11-2023 07:41 PM
SAMSUNG 50" Class 4K Crystal UHD 2160p LED Smart TV with HDR UN50TU8200 2020
not even three years old doing the wont turn on thing. Seems to be a very common issue, seems like a good class action lawsuit
04-11-2023 10:35 AM
I just wonder if SMART TVs in general are as robust as the non smart ones. I have a panasonic with an firestick - Lasted 15 yr. I suppose the only thing you can do is buy an extended warranty from the manufacturer.
Samsung to be fair to them are trying to resolve the issue I have with the tv opening and shutting on first go then is fine. Phone their technical support also there are plenty of YouTube help for black screens
08-11-2023 01:57 AM
Can I ask how you got a solution as my samsung tv has stopped working now and it's under 3 years old. I just want to get it fixed but samsung say they won't help even though i have receipt.
08-11-2023 02:29 AM
I received the same response from Samsung customer service. They were respectful about it but still weren’t helpful other than to say that I could try bringing it to a local repair shop. It’s going to come down to what the problem is and whether or not you feel that the fix is more cost effective than just buying a new tv.
08-11-2023 11:03 AM
Thy helped me through a factory reset and also I noticed that Samsung have a software update. Its day 4 and the TV is working without shutting down.
I can only say when buying a new TV check to manufacturers website to see if they are offering an extended warranty, some even offer these free. Or take out a third party cover. I bought mine from @Richersounds that do offer an extra 5 year cover on top of the 1 year cover, though it doesnt mean you will get a new TV. I got 50% after mine broke after 5 years.
27-11-2023 06:16 PM
I've had the same issues with a Samsung 50" qled and Samsung and the shop where I bought it have basically said tough luck. Quality of service from both is very poor.
09-04-2024 08:52 PM
I have had my Samsung 75 inch TV that cost £1600 less than 3 years ago and sadly the same. Nearly £600 per year. Absolutely disgusting. Just bought a new washing machine from samgsung and the door bangs about like someone is trying to break into my house.
09-04-2024 09:18 PM
30-04-2024 10:54 PM
Yes, my Q60A lasted less than 2 years. Really not what I expected from Samsung. Customer Support directed me to an expensive 'approved' repair shop 30 miles away!