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Black screen with sound please could someone help

(Topic created on: 18-02-2024 12:48 PM)
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Sadmytvaintworking
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Need help with my AU7100 55 tv have a Black screen with sound tried unplugging from wall, checked HDMI leads can't get on to settings as I can't see the menu is my TV set for TV heaven or is there a fix....... I'm hoping its the 2nd one only had it 2 year. Sad Samsung owner
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AndrewL
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@Sadmytvaintworking: If you can't see the menu when you press the Home button on the remote, please try pressing and holding the Power button on the remote until the TV restarts, and continue to hold the button until the boot logo is displayed on screen. If the issue persists, and is present on all channels and sources, then an engineers inspection will be required in order to get to the root of the problem, and return the TV to working order. If you're based in the UK then you can arrange an inspection on our website by following the link below. 

https://www.samsung.com/uk/support/repair/

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