Bixby doesn't work on Frame TV. Remote flashes red when microphone button is pressed. Everything else works.

[John4]

Bixby doesn't work on 75" Frame TV. Remote flashes red when microphone button is pressed. Everything else works. What should I do? (I also have a 65" Frame TV where everything works fine).

[ChrisM]

Hi @John4 

What's the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.

[John4]

My television: almost brand new Frame 75"

[John4]

Still waiting for a reply ?

[AndrewL]

@John4: Your TV doesn't appear to be a UK model, therefore I'm limited in the support that I can provide from this position, due to the language barrier. Can you try running through the steps provided in the guide below to see if you're able to get Bixby working? 

https://www.samsung.com/uk/support/tv-audio-video/how-do-i-use-bixby-with-my-tv/