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Original topic:

Q80T loses picture when using PS5

(Topic created on: 06/04/21 00:23)
Its_chris
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TV

Since the latest firmware update (march 2021?) I have an issue where the TV loses all picture when turning on the PS5. this happens using the TV remote to select the PS5 and also if turning the PS5 on separately.

It doesn't happen every time, perhaps 1 in 3 attempts.

 

When it happens the screen goes fully black and there is no image at all no matter what is pressed on the TV remote (e.g. home button).  However the TV does still send sound to the soundbar during this time.

 

The only option is to turn the TV off and try again. Once it happens there is usually two or three more times or will fail in a row.

Any ideas? The TV is 6 months old.

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Alvaro Roldan
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TV

This is happening on my TV too. I have to turn on any other source (Apple tv) and then go back to the PS5 in order to fix it. 
It is quite scary when it happens. Is there any planned fix for this? 

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Its_chris
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TV

I can't find anything. I'll be asking in the Live Chat and will report back

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