06-04-2021 01:01 AM - last edited 06-04-2021 01:03 AM
Bixby doesn't work on 75" Frame TV. Remote flashes red when microphone button is pressed. Everything else works. What should I do? (I also have a 65" Frame TV where everything works fine).
07-04-2021 04:15 PM
Hi @John4
What's the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.
08-04-2021 12:30 AM
13-04-2021 06:55 PM
Still waiting for a reply ?
13-04-2021 07:08 PM
@John4: Your TV doesn't appear to be a UK model, therefore I'm limited in the support that I can provide from this position, due to the language barrier. Can you try running through the steps provided in the guide below to see if you're able to get Bixby working?
https://www.samsung.com/uk/support/tv-audio-video/how-do-i-use-bixby-with-my-tv/