16-07-2023 04:14 PM in
Model- QE75QN85BATXXU.
While playing HD videos BBC Iplayer app works fine but it keeps crashing while playing UHD videos.
Highly appreciate any help.
Thanks
Solved! Go to Solution.
16-07-2023 05:46 PM in
16-07-2023 10:33 PM in
16-07-2023 05:05 PM in
16-07-2023 05:37 PM in
When a UHD program is selected, it runs for a few mins (varying from 1 min to several mins) and then the screen simply returns to TV home screen. Again have to open Iplayer, select profile and then the programme.
16-07-2023 05:46 PM in
16-07-2023 06:02 PM - last edited 16-07-2023 06:02 PM
I found BBC Iplayer is generally problematic on some Samsung TVs (https://www.bbc.co.uk/iplayer/help/issues/connected-tv/crashing-samsung-tv). Though a separate issue but could be a problem with Samsung TVs.
16-07-2023 06:42 PM in
16-07-2023 07:23 PM in
16-07-2023 08:53 PM in
I get 500 fibre to the home. But the TV is wired into the second eero which is wirelessly connected to the main router. Just checked the TV gets around 80 Mbps. So I think that should be enough.
(going to check why it is that low... in fact going to run a cable from the main router to the TV to rule it out)
16-07-2023 09:10 PM in
16-07-2023 09:27 PM - last edited 16-07-2023 09:41 PM
Wired connection from main router (500Mbps) to TV --->TV shows around ~80Mbps (through which.co.uk speed test and speedtest by Ookla)
Played a UHD programme on Iplayer and it crashed after a few mins. So not the speed nor the WiFi to fault here I think.
(Posted in a new thread why the TV shows 80Mbps when wired connected to the main router)