Art Store Subscription Not recognised

[LordBe]

When trying to pick art from the art store it asks me to renew my subscription. The problem is my subscription is active. I tried signing out and in from my profile. Both on the tv and through the app smart things. Any ideas how to solve this problem which I understand is pretty common? Doesn’t feel right to pay for something that’s not working. 

[JamesM262]

I've got this problem on my 55 inch, two 43s, only my 32 inch is fine. Tried a full reset on a 43 inch. Tried a password change. Tried a software update. Nothing worked. I've got til May on my annual subscription. Totally stuck!

[chris marsh]

I’ve also tried cancelling my subscription and re subscribing and it worked for me

[Bellemichelle79]

I had the same problem after I logged into my account. We have two on our Samsung Frame. When I signed back into the main profile, it recognized the Art Store subscription. Hope this helps. 

[Jonathan Lindgren]

Hi, i bought my 55 inch yesterday and signed the subscription for art store, and now i experience the exact same issue as you do. Have you solved your problem yet or is it still like this? 
I would like to try everything before i unsubscribe and subcribe again, due to we recieved an free 3 months offer when we signed up. 

[blingas]

Hi, 

I got this issue the day after I bought my 55" 2021 frame. The support told me to do this and it worked out for me (My tv is in swedish this is just a translation so Im not sure what it will say on your tv)

Go to Settings > Support > Maintenance of unit > Self diagnosis > Reset Smarthub (Code is 0000).

After that was finished and the tv was back on she told me to pull out the power cable and let it wait unplugged för 20min then put it in. Then I just signed in again and everything worked perfectly. 

Hope this solves it for the rest of you as well:)

[blingas]

Hey Jonathan, I was in the exact same position. I wrote what support told me to do below. Hope that solves it for you too!

[LordBe]

What a community! Thanks for all the replies. Quick update regarding my problem which kind of solved itself. After I was charged for another month I was able to pick art again. Didn’t really do anything and don’t know why and how this issue accrued. Seems like a bug Samsung should look into. 

Take care everyone! 

[blingas]

Hey Jonathan, I was in the exact same position. I wrote what support told me to do below. Hope that solves it for you too!

[Jonathan Lindgren]

my man!!!!! Big big thanks, this actually helped me out and now it works like it should, hopefully for longer than 12 hours  

[nee_m_d]

Hi everyone, I know this is not 100% Art store-membership related, but does anyone else have this problem with the Art mode function? : With Smart Things on Android phone, the only way for me to get into the art settings of my Frame TV (without getting the message to connect to the same WIFI) is if I disconnect my phone WIFI, then reconnect the phone WIFI again and then close Smart Things in the background and re-open the app. I've had this problems for years now with 3 different Samsung phones (S9, S10, Z Flip3) and 2 different Frame TV's (2018 and 2021 models). I am obviously connected to the same WIFI and have tried all sorts of fixes over the years. The above fix is the only one that works. Really a pain in the neck using the Smart Things app to get to the Art settings. Strangely, this is the only function that doesn't work right. I have no problems using the remote for the TV in Smart Things app or getting into 'Ambient mode' options or 'sources and apps' of the TV. It seems to be 100% an Art-mode related problem....🤔