Unable to redeem Art Store Promotion

[Tappsmom]

Hello!

We purchased a 2002 Frame TV from Costco which came with a 2 year subscription to the Art Store. I have been trying for several months to redeem the subscription and have not had any luck. The option appears in the promotions app, but when I click on Use Now, it just brings up an error message: “the server is under maintenance. Please try again later. (<<5001>>)”

I have tried contacting Costco and Samsung multiple times and no one seems to be able to assist. The last time I spoke to someone at Samsung, they directed me to send an email to frame.cs@samsung.com, but I have not had any response after several attempts. 
Any suggestions on how to resolve would be greatly appreciated! 
#theframe #artstore

 

[PaulM1]

Hi there, @Tappsmom. I'm sorry to hear that you've experienced problems redeeming The Frame Art Store Promotion. This is not available in the UK or Ireland, which is the "jurisdiction" (as it were!) of this Community. We're always happy to help, however.

Having looked into this, I can see that the redemption instructions are provided in the document below:

http://pages.samsung.com/ca/promotions/English/TheFrame_Instructions.pdf

You may well have already followed these instructions, and I appreciate you've already reached out to various Support Teams. However, if you continue to experience issues redeeming this, I recommend connecting with the Samsung Community in your region. I am not sure whether you are based in Canada or the US, so I have provided links to both:

https://r1.community.samsung.com/t5/canada/ct-p/ca (Canada)

and

https://us.community.samsung.com/t5/Samsung-Community/ct-p/us (US)

Please let us know when you get this resolved.

[Sue Edwards]

Exactly the same issue - have you resolved it? Please share your solution