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TV 8500 cannot be registered

(Topic created on: 28-01-2023 08:06 AM)
827 Views
Hamoun
Apprentice
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I have a TV model "BU8500". When I want to start it needs to go to "Terms and conditions, privacy policy" but the TV cannot be connected to Samsung network. I see a message reading "Model ID and version are not valid" with this error code: 2014506-1 

 

5 REPLIES 5
ChrisM
SuperStar
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Hi @Hamoun 

Could you send us a photo/photos, to show the error messages you're getting?

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Hamoun
Apprentice
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WhatsApp Image 2023-01-29 at 7.39.40 AM.jpeg

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Hamoun
Apprentice
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Thanks, 

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omideus
First Poster
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@Hamoun, Did you find the solution, Hamoun? The same error here!

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TessM
Mastermind
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Hi @omideus and @Hamoun ,

 

may I ask where did you get your TV from and if you are based in the same country where this was purchased?

Would you be able to try the steps listed on this Community thread? You can access this by following this link: Model id and version are not valid Error Code. 2014506-1 - Samsung Community

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