Ads on TV

[PeterSams]

Does anybody know how to turn off really annoying ads popping up on menu bar of tv. I didn't pay nearly £2500 to be bombarded with this rubbish. I have a QLED Q8. Any help would be gratefully received as this is driving me to distraction.

[ChrisM]

Hi @PeterSams.

Are these appearing on the Smart Hub bar across the bottom of the TV? Are you able to send us a photo?

[PeterSams]

Correct...This replaces the app selection with an intrusive ad. If I knew I was going to receive intrusive adverts, I would of bought a Sony.

[AndrewL]

Have you tried adding some of your favourite apps to the Home Screen to see if this removes the adverts? Press the Home button > Apps > Settings (Cog symbol in the top right corner) > Select an App > Add to Home.

[PeterSams]

I have loads of apps added to the home bar, this ad keeps appearing where the apps button is. It started doing this when the last update uploaded. It's within a year, so I might take it back and swap it out for an LG or Sony.

[Phil12]

Hi

We had these as well, I just think it is very bad form of the manufacturer to advertise on something we've paid for to be ours, and that was just another reason why our next TV will not be a Samsung.

Under privacy settings I turned off most things or disagreed to most things and they seemed to have stopped for now.

Regards

Phil

[PeterSams]

Quite agree...its absolutely disgusting that you pay this sort of money for Samsung to pedal their rubbish on your tv like a billboard. I've bought loads of their TVs and mobiles, but this is really put me off their products. Any new product I buy or recommend will definitely not be a Samsung on principle. I see other people are complaining also, thanks for adding malware / adware to your TVs Samsung.

[PeterSams]

So this keeps appearing periodically right of the apps button on the home bar at the bottom of the screen. I'm guessing it's all part of Samsungs strategy of hijacking your TV and pedalling their unwanted advertising rubbish. Is there a way to get a full refund on the TV? so I can buy one without this rubbish, as I didn't buy it with adverts, Samsung uploaded this rubbish afterwards with an update.

[MrShak1982]

Did Samsung ever respond to this?

[PeterSams]

no... i just turned the network off completely... reduces the ability of the tv, but better than being bombarded with their *****.

[Phil12]

Samsung never respond, they are utter rubbish.

All I can say is we stopped getting these adds by going into the settings menu finding stuff about terms and privacy and disagreeing with everything.  They sometimes come back again with a firmware update, which I suspect most of the time rather than fixing anything with new firmware, the new firmware is just about adding more adverts!

Samsung have lost at three sales of TVs because I've told friends/family to stay well clear, and my wife was going to buy a Samsung phone, and I said no way are we having anymore of their products, so she didn't.

[MrShak1982]

Agreed. The response I got from them on Twitter was a case of "tough *****" but in a more polite way. 

It's like they don't give a ***** tbh. And what a ***** way to develop the onboard software in such a way they can display whatever they want on the Home bar and you've got no choice against this. Surely legally this can't be correct 🤔

[JEWbacca]

I found the solution:

Settings > support > terms & policy >interest based advertisements 

Uncheck the box that says enable to blah blah blah. 

No more ads. 

[MrShak1982]

Does that just mean we'll still get ads...just less relevant ones 🤷🏿‍♂️

[JAMES4578]

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@MrShak1982 wrote:
Does that just mean we'll still get ads...just less relevant ones 🤷🏿‍♂️

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The Internet Based services are designed  to provide interactive and internet based services which are relevant to your interests, you can opt out of that but seems you will get some advertisements.

"Please note that your privacy choice with respect to the IBA Service will not affect whether or not you receive or are served with other types of ads and marketing that are not specifically based on TV viewing history or Samsung Smart TV usage information. Those other types of ads and marketing will be based on other information such as generalized location and other estimated or inferred information. They might be less relevant because they are not based on your interests.

[MrShak1982]

So basically no matter what we do, we get shafted by Samsung on these expensive smart TVs we've paid for and will always get ads...which isn't brought up/mentioned/explained at point of sale 🤔

Not directed at you obviously, but this is ridiculous. If I would have known I would have brought a different brand for sure.

[Snabbe]

I emailed the buyers rights organization here in Norway to ask them what they think of this, and if it is grounds for cancellation of purchase. 

[MrShak1982]

Interesting!  I wonder if Samsung are aware of this?

[Kaciara]

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@JEWbacca wrote:

I found the solution:

Settings > support > terms & policy >interest based advertisements 

Uncheck the box that says enable to blah blah blah. 

No more ads. 

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that doesnt work... ads still there after a few

[MickMack926]

Thanks for this info guys, I was just about to buy a Samsung TV.............LG it is then!!

[web_traveler]

You can't turn it off without some firmware code editing