28-11-2020 03:45 PM
Looking for any help really. Purchased 3 of the TV’s above and cannot get Alexa working on any of them (error 125059) despite them being on different Software versions. All other Apps install and work ok.
Also, the Smartthings App suggests the TV is supported but cannot find the Smartthings App on the TV or in the store.
Beginning to regret my purchase and wished I’d stuck with LG.
JK
28-11-2020 04:56 PM
28-11-2020 05:34 PM
Thanks for the reply. The manual does describe how to use the SmartThings app but then states it’s may not be available in your country. Suitably vague and not really helpful!
Be interesting to hear if any other owners have had the same issue.
28-11-2020 05:37 PM
28-11-2020 08:44 PM
I have the SmartThings app on my Apple device and it does connect and work. There’s just no SmartThings App on any of the TVs...
28-11-2020 09:06 PM
28-11-2020 10:14 PM
I’m more confused then as there are lots of screen shots of the app on TVs. The e-manual on the TV itself refers to the App on the TV. Just not to install it!
29-11-2020 04:55 AM
29-11-2020 07:08 PM
No problem. Gone through the article to the point it says search for SmartThings app only for it to bring back no results. The SmartThings App says the TV is supported. I’m now suspecting its only for the mobile App and not the TV app.