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Samsung Frame can’t upload photos

(Topic created on: 09-05-2023 01:17 AM)
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Christina P
First Poster
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It’s been months of having issues uploading photos to my Samsung Frame. I cannot plug a usb in as it’s mounted with the box behind and I can’t reach it. 
the SmartThings app is up to date as is my tv. But when I go on the app, it no longer pops up with the art store mode with the option to browse for photos, and I’ve pressed every option and its not there. Please help!

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4 REPLIES 4
MPH3
Student
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I’m having the same problem. Purchased a 65 in Frame a week ok (2022 model). Latest software and using a iphone and have tried on my iPad. Come on Samsung get your S$*.t together

Members_SCiiDIs
First Poster
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I'm having the same trouble as you what are you doing about it Samsung 

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The Frame2
First Poster
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I am having this issue and am about to return my Frame. I can use a firestick on a much cheaper tv and the screensaver is a slideshow of my Amazon photos, exactly what I need. Samsung, what are you doing to fix this??!

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Spike27
Journeyman
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I contacted tech support and was able to fix it with these steps:

Reboot the TV by pressing and holding the power button on your remote for at least 30 seconds.

Only upload a few images at a time

 if that doesn't work...

Go to Settings - Connection - Network then select Network Reset.
After the reset, press and hold the power button on your remote until your TV restarts by itself.

try again...
 if that doesn't work...

Unistall SmartThings app,
Switch off phoneSwitch on and re-install SmartThings

try again...
 if that doesn't work...

throw it out the window 😏

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