Same issues! Tried just about everything over several days. I kept getting the same error message… you need to make sure the Frame and this device is connected to the same network, or words to that effect. Clearly both were connected as I could operate my tv Frame from my IPad.
I am fortunate enough to have 2 iPads. The older of the two got damaged. The screen cracked and rather than go ahead to replace the screen, I just put on a screen protector and use it when the grandchildren call. This older ipad is operating on iOS of 16.+.
Crucially after checking out the Smart Things App in the iPad settings of this older iPad, I noticed I had switch OFF the “allow new updates button”.
My new iPad is operating on an IOS of 18+. It updated quite recently and crucially that same button (“ allow new updates”), was switch ON not OFF as in the old iPad.
So, last resort, I wondered if the old iPad would still allow me to upload my own photos to The Frame Art. I charged it up, let it it sync to other iPad, iPhone etc, opened the Smart Thing App, and Bingo, the tv is recognised and when you select it, the Art box is there on the next page. When I click on that Frame Art option box, it takes me to the page where “Add your own photos”, is highlighted as is the “Browse”, and I have absolutely no problem uploading my photos to the Frame.
It’s worth noting too that my newer IPad was able to upload my own photos to the Frame PRIOR to the new update being installed. It seems that until that glitch is solved, I’ll have to use my old IPad to upload my photos. I’m amazed how quickly and efficiently I was able to upload my photos on this older device. Was seamless.
I hope you are able to make sense of this! It may help someone to upload photos.
