I have read numerous posts online about the infamous Samsung mosquito, the buzzing noise from TVs. I have the QN90D and the buzzing only occurs when on standby, the TV is great when I'm actually watching it. Unfortunately I bought the TV for the bedroom and when the TV is on standby the buzzing noise starts and is unrelenting throughout the night. The TV is still under warranty bought in Nov '24.
Samsung have asked me to send in video files via email, and with a 25mb email limit on attachments, I've had to send in multiple emails of short video clips to include the things they've requested. (don't get me started). They've remotely accessed the TV, I've unpluged the TV for 24hrs, and asked for photos of my plug socket (I said don't get me started). I've given all they asked for and have had this increasingly uneasy feeling that I'm getting the brush off.
Finally they tell me this is thermal expansion, quite 'normal' they say..... and there's the brush off.
So I've emailed support@samsunguk.zendesk.com but the reply said the email is no longer active, and have emailed CAB . The only thing I haven't tried is a mosquito repellant in the bedroom, I'm surprised Samsung hasn't suggested that.
Where next?
