Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

2019 82" QLED firmware 1401 update now has surround sound issues HELP!

(Topic created on: 25-08-2022 12:45 PM)
35676 Views
Foz
Apprentice
Options

Since my QE82Q70RAT received 1401 update a few days ago my Samsung HT-BD 1255 no longer works with the TV, I select receiver in sound settings but it switches back to TV speakers as i come out of the menu. Is this a bug? Has worked fine until this update, very disappointed that firmware gets released without fully testing.

What can i do to resolve this?

122 REPLIES 122
Fairshare
Apprentice
Options

1.5 years later and Samsung still hasn't fixed the issue. Can't revert from 1409. The sound issue includes all of my HDMI devices now, even Apple TV. What a waste of money this TV turned out to be.

rikob1
Explorer
Options
0 Likes
Justin Green
Explorer
Options

Solved?! So I have had issues since 1401 came out and included all following update; I may have found my issue. I had HDMI 2.0 wires previously and upgraded my eARC HDMI to 2.1 as it was needed for Atmos to properly work. So I still had a mixture of 2.0 and 2.1 HDMI. After trying a new soundbar the issue persisted, so I replaced the remaining 2.0 with 2.1, so all HDMI were now  2.1. Now it has been working. So please make sure you do not mix. 

I do not know if all HDMI were 2.0 will work but all wires being 2.1 works 

0 Likes