28-01-2024 10:28 AM
Has anybody else experienced this? It often happens when on YouTube. The TV crashes and then reboots itself.
TV is on the latest firmware and re-installing YouTube doesn't fix it.
Not a major issue but concerned that a previous flagship TV has these types of issues. Not impressed with the UI at all and kinda wish I'd got the LG C2 now!
28-01-2024 11:21 AM
I am not having these issues
28-01-2024 11:26 AM
26-02-2024 09:43 AM - last edited 26-02-2024 09:45 AM
Your tv is defective, just as mine. Ask Samsung's remote support to run a diagnostic on the tv and check the TCOM PMIC Fault Count. It's very likely it'll return a positive count, meaning you're experiencing an hardware issue.
I've been having this issue since I bought this tv, hoping it was just a software problem and firmware updates will fix it, but it wasn't.
Now I resolved to run the aforementioned test and found out what it was in reality.
I am now waiting for a technicial to come to my place and repair the unit.
Fingers crossed.
26-02-2024 09:49 AM
18-03-2024 10:01 AM - last edited 18-03-2024 10:01 AM
As expected, the panel was declared faulty and replaced under warranty. Since then (touch wood) no more issues.