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S95B crashing often

(Topic created on: 28-01-2024 10:28 AM)
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smorg99
Apprentice
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Has anybody else experienced this? It often happens when on YouTube. The TV crashes and then reboots itself.

TV is on the latest firmware and re-installing YouTube doesn't fix it.

Not a major issue but concerned that a previous flagship TV has these types of issues. Not impressed with the UI at all and kinda wish I'd got the LG C2 now!

5 REPLIES 5
S2012
First Poster
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I am not having these issues 

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smorg99
Apprentice
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OK, thanks. Samsung support connected remotely and performed a hard reset. I guess I'll wait and see what happens. I guess I also need to set the TV back up 😞
Thankfully I recored picture settings etc.
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Marco359
Apprentice
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Your tv is defective, just as mine. Ask Samsung's remote support to run a diagnostic on the tv and check the TCOM PMIC Fault Count. It's very likely it'll return a positive count, meaning you're experiencing an hardware issue.

I've been having this issue since I bought this tv, hoping it was just a software problem and firmware updates will fix it, but it wasn't. 

Now I resolved to run the aforementioned test and found out what it was in reality.

I am now waiting for a technicial to come to my place and repair the unit.

Fingers crossed.

 

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smorg99
Apprentice
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Thanks for the info. Please can you let me know the outcome?
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Marco359
Apprentice
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As expected, the panel was declared faulty and replaced under warranty. Since then (touch wood) no more issues.

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