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Galaxy S5E tablet fingerprint sensor not working.

(Topic created on: 12-09-2022 10:53 PM)
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Aliesha
Apprentice

‎12-09-2022 10:53 PM

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the sensor is not responding. I tried to reset fingerprints but it says "fingerprint sensor is not working" My device is powered off every night. up to date and physically clean.

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11 REPLIES 11
Aliesha
Apprentice

‎13-09-2022 09:03 PM - last edited ‎13-09-2022 09:04 PM

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In response to AndrewL

@AndrewL  It won't even run the test right away says "action require, try restarting your tablet and running the test again. if the fingerprint sensor still doesn't work call customer service" well guess that means its very much broken

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Aliesha
Apprentice

‎15-09-2022 08:33 PM

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So the fingerprint scanner has magically fixed itself. After MONTHS of it not working it suddenly just works. I dont know if it has anything to do with the Samsung Members app, does it help update things? repair things? I have no clue, no updates that I know of, but it suddenly works and has no error just says normal.

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