12-09-2022 10:53 PM in
the sensor is not responding. I tried to reset fingerprints but it says "fingerprint sensor is not working" My device is powered off every night. up to date and physically clean.
12-09-2022 11:12 PM in
Check if the following helps -
Settings > Apps > Show system apps > com.samsung.android.biometrics.app.settingz > Storage
Clear cache. If this does not work, force stop the app and restart your phone.
13-09-2022 08:42 AM in
Most of the software issues like an Android fingerprint is not working can be fixed by rebooting your phone. This step does a lot for your phone because the devices that aren't restarted for a long time may lose their performance. Just press the power button for a while to let your phone restart
Hope this helps
13-09-2022 02:57 PM in
@Aliesha: If you head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Fingerprint, and follow the on screen instructions, does this flag any issues? If so, please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via phone, Live Chat or the available social media channels, and an advisor will be able to assist you further, and raise any necessary repairs.