Where is my upgrade programme loan agreement number

[jet399]

Anyone else in the UK not able to log in to the upgrade programme lounge? I don't have my loan agreement number yet...

Going from S21 to s22

[AdamCollins]

So I received my upgrade email last week but it was for the s20 which I upgraded from last year. Who do I contact to get my s21 loan agreement number? I have tried my order number and klarna number but both invalid.

[Todderik18]

It's your klarna order number without the dash and last digit. But it only becomes valid once the new phone is released. Hopefully it should work now

[AdamCollins]

Thats the number I have been using today and it says wrong credentials. Could it be it has not been a year yet? I got that email on 14/1/21 last year?

[npritch]

Same here. So frustrating!

[Todderik18]

When did you start the upgrade programme in 2021?

[npritch]

14th Jan. They sent an incorrect upgrade email on 14th Jan this year with the reference number from 2020 on it. Then sent a message saying it had been sent in error. I suspect it's something to do with that, but can't get through to anyone to discuss it.

[Todderik18]

Yes I got the same incorrect email, I then got an updated and correct one on the 28th January. Are you trying samsung upgrade programme UK? Not US, or vice versa depending on your location

[jet399]

Yes UK. I am trying my klarna number but just says incorrect credentials still! Very bad. Called customer service on Monday and Tuesday and they said I would get an email within an hour of the call ending. That was blatant lies. Apparently I will get it in the next 48 hours now...

[npritch]

Definitely using the UK site. I've got through to them on the phone now. They've escalated it. Will see what comes back.