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Where is my upgrade programme loan agreement number

(Topic created on: 08-02-2022 01:01 PM)
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jet399
Apprentice
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Anyone else in the UK not able to log in to the upgrade programme lounge? I don't have my loan agreement number yet...

 

Going from S21 to s22

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33 REPLIES 33
AdamCollins
Navigator
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Started it on 14/2/21 I got the incorrect email for my 2020 phone like others have and not had a new one since

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jet399
Apprentice
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Escalated it for me too. Guessing there are issues for some of us... Been told 48 hours for an email
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npritch
Explorer
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@Sam_UK Looks like the root of the issue here is a whole batch of people who received incorrect emails on 14.01.22 advising the upgrade window was open. Can that be escalated if not already done?

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jet399
Apprentice
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I haven't received any emails about the upgrade programme being open! None at all since last year's for the S21.
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AdamCollins
Navigator
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Anyone found a solution to this yet?

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Becki0169
Apprentice
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I'm in the same situation. Spoke to someone after over an hour on hold and they sent me to klarna who don't have the loan agreement number

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jet399
Apprentice
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No solution as far as I can see. Just gotta wait 😕
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jet399
Apprentice
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Still nothing on my end 😞
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AdamCollins
Navigator
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Had a message from one of the mods saying they are aware of the issue and hoping it's sorted soon 

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jet399
Apprentice
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Guess we are just unlucky 😞
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