I have also a major issue with this program. To the point i will never recommend or purchase samsung items again. I purchased the latest s24 ultra and got an online value of £330 for my trade in s20. Mondoaffariweb are the 3rd party partner who handles this in Italy. I took videos and photos of me packing my phone to prove quality, no marks scratchs etc always had protective rear and front covers. I received back a valuation of £59 with videos and comments stating my phone had a detached rear cover and poor condition.
I have obviously challenged this as i have proof of the quality but they to date do not accept my proof. Even looking at there own videos unpacking the item you can see no detached cover or any marks. Also in the photos they produced you can you discrepancies between their video and photos, dirt and dust all over the place in an unclean environment.
I can only assume this is some sort of plan to get you hooked in with a high tradein value, that clearly will not be kept even if you take photos and videos yourself to prove quality. I have since looked at the reviews of this program and can only agree with you. I wish i had looked before i purchased this item. Lesson learned.... NEVER AGAIN.
