Trade-in Problems with Foxway

[Members_3MKd1Id]

I have decided to take the trade-in deal with Samsung in February and got myself a S24 Ultra. My old phone was S22 Ultra in excellent condition. After two months, I got the email from Foxway saying the phone failed in every test and they demand 320 euros in 2 weeks. The issue is, the IMEI number and the phone is not the one I sent to them. They tell me that I sent a S3 phone. 

I made pictures of me packing the old phone into Samsung packaging and I have the receipt of purchase with the IMEI number of my old phone. The interesting is that Foxway's email states not to contact to them about the rejection of my trade-in. I am afraid they have taken my old phone and will take money from me and send me a frickin S3 phone as the cherry on the top.

I read that many people have been affected by this company. What I cannot fathom is a company like Samsung needs a s****y 3rd company to scam the customers!! I have been a Samsung fan for 15 years including TV, Fridge, Washer, etc. Now I am not sure if I want to...I hope they will read this text and someone will help me.

[the_bart123]

How such a big company keeps 2 MONTHS phone and then review it?

[AntS]

Hi @Members_3MKd1Id ,

I'm not familiar with Foxway as a company in conjunction with trade-ins. Which country are you based in?

[Members_3MKd1Id]

It is also called (or used to be called) teqcycle. I live in Germany. 

[Members_3MKd1Id]

It is pretty much how they rip people off. Sadly no one from Samsung is ***** anything about this and still using this company. I had to go to the police yesterday and file charges against both Samsung and Foxway for scamming me. If it was an employee, then it is still their responsibility. The strange thing is that hundreds of complaints on the net in Germany.

[davi_165]

Nella mail di accettazione trade in, quando acquisti il ​​telefono e ti mandano fattura o ricevuta con l'avvenuta transazione, confronta anche il trade in avvenuto per il telefono che hai indicato per fare il trade in, modello e il numero di serie. Questa mail l'hai tu e puoi impugnarla dimostrando che il telefono che hai proposto per il trade in è un altro. Poi certo, se questi impongono un obbligo di non poter contestare... Anche Amazon fa così. E ti lasceranno ai casini. Samsung dovrebbe porsi come garante siccome è la Samsung stessa che propone l'azienda. Quindi di fatto è la Samsung che deve essere responsabile per te..

Inoltre per regola servono 10 giorni ad avvenuta consegna a foxway, perché loro ti diano la valutazione che puoi rifiutare se non conforme alle tue aspettative. Due mesi, no. Quando capitano questi ritardi bisogna assolutamente contattare Samsung per fare presente la cosa, o se ci sono dei contatti, foxway. Guardare sempre il documento dhl ricevuto a consegna smartphone (quello restituito per il trade in) per capire quando arriverà a destinazione, e quindi da quando partiranno i 10 giorni in cui si deve attendere la valutazione