26-02-2024 02:43 PM
26-02-2024 04:09 PM
26-02-2024 04:13 PM
26-02-2024 04:16 PM
26-02-2024 04:17 PM - last edited 26-02-2024 04:18 PM
Hi @Da6xn9 Whilst many have found the Trade in Smooth there are some who have encountered issues and it is advisable to have sufficient photographic evidence, however did you personally check that the phone was charging fine? There is a diagnostic for both wired and wireless charging but not showing in that particular photo. you could liase and advise that the USB port was functioning properly when it was depatched but the engineer's report can still be a significant factor in these cases.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-02-2024 04:18 PM
26-02-2024 04:20 PM
26-02-2024 05:10 PM
Even if there was a problem, port problems issues are usually covered by warranty. I know this as i had a usb c port problem that the diagnosis failed to show (a sensor blew, making it impossible to connect to a pc or android auto and to use ultra fast charging options, just normal slow charging). Got it replaced free by Samsung on late January 2024. Are you sure this email is legit from the Trade In team? When there is a problem with the phone usually Samsung offers to either value it at a lower price (or 0 if its a very critical problem) or to return it and not participate in the Trade In program. Never seen them asking for money to proceed.
26-02-2024 05:17 PM
28-02-2024 05:37 PM