Samsung trade in is a horrible mess and a sham!

[Jakku]

So sit down, gather around let me tell you the story of how bad of an morning I'm having right now.

So it started a few days ago, got charged £570 from Samsung to my bank with no warning or email etc, which obviously made me think it was a scam so I thought nothing of it and declined it telling my bank, the next day though just in case I emailed Samsung which has been absolutely an awful experience.

Fast forward to last night my mum about to go home after doing my medical routine for the night and I've woken up from a nap to find out my device has been locked due to failing to complete a purchase, now at this point I'm utterly confused as to why this dumb situation is happening so I obviously call Samsung support where I talked to a lovely lady who was very confused and told me that Samsung shouldn't take a payment out of my account and lock my phone without prior notice via an email with the surcharge amount and how to pay, so we went on a wild goose chase unfortunately none of the departments shockenly helped and said it wasn't there issue just no help at all so this poor lady kept apologizeing, in the end she managed to find the trade in email which is impossible to find along with the number.

So I sent an email last night and went to bed, this morning I called the trade in people but apparently they only receive and inspect but don't lock the phones the people who do work at home and only respond via email! but she told me that my devices are still being processed so there shouldn't of been a reason to lock me out of my phone yet nor charge me!!! So I ended up having to send another email with the updated details like my IEMI and the passkey because no one previously nor online told me I had to do that. So now I'm waiting for some person who's not even seen my device's etc to review my email and get back to me but I honestly don't have high hopes and feel pretty disgusted by this whole situation.

Let me explain additionally that I'm extremely disabled (I won't go too deeply but I have stage 4 liver and bowel failure and stage 2 kidney failure along with a load of other health issues that can be very bad ) and have life threating conditions, I have obviously a multitude of beacons and devices to help me but my number one device is my phone as it's something I carry with me 24/7 on my phone I have home built and specialist apps that can with a press ping my surgeon, my family and the emergency services to there code recovers yunno the little box thingies that shows text on them. 

Not only that but because I have no phone my mum's had to take time off work to be around me just in case.

So it's no joke to say that without my phone it could be fatal for me, I know it's ridiculous but I have no back up phones because frankly with the whole situation these past few months money's not been amazing and this new Samsung phone was a gift from a very good friend of mine because frankly while I'm very upset with Samsung I've never had a issue with there products funnily enough and has lasted my falls, trips, being run over by a wheelchair(older phones not the one I traded in lmao) etc etc, also it has to be a smartphone and I refuse to buy a new phone in the 300£ range just because Samsung messed up why should I have to spend what little money I have left which I can even put the heating on btw on a new phone I don't have that luxury

Anyways what I'm trying to say is the fact that Samsung has done this with no prior warning via any of the noted methods of delivery and have never once even in the past 4 days or so contacted me about why I missed the payment or telling me about why my phone was locked has put me in a horrible situation this all could of been sorted with a prior WARNING OR NOTICE but honestly at this stage my trust with them I doubt they'd care if I'm a very bad position.

I can feel the venting stress come off my shoulders, sorry it's a long winded and rant filled anger post but I'm sick and tired of being treated like trash by Samsung these past couple months with the amount of ***** they've pulled with me on yer this isn't the only thing that happened this month!

Anyway hope some can get a semi laugh out of my crappy situation or relate to my situation atleast, thanks for reading this novel lmao.

[tinglish]

It's not an issue at all...........I have a phone obsession (currently own 4 😅).
If parting with one helps someone who really needs it that's what matters 😊.............hope your phone gets unlocked asap 🤞

[Jakku]

Haha, I was like that before I became heavily disabled always buying tech unfortunately I can't do that and have to spend wisely since I'm on disabled benefits, you're truly kind again blessings for this coming year may you have them people with generosity are rare to come by these days.

And yes!!! I hope so too if it's not unlocked by the end of the weekend Samsung is gonna have a taste of my knuckle sandwich!! I wonder if getting in contact with my journalist friend would be a good idea she would love hearing this haha but I'd rather not resort to this kinda behaviour but Samsung has really been pushing it even an apology would be nice but they've been nothing but blunt and cold! A simple apology goes a long way for a customer and can even keep them coming back if it wasn't for my uncle who brought my new phone and tablet for me as a friendly gift I think I would of returned them already as I'm disgusted by there actions makes me shiver every time I think of them trying to take money from me with no consent etc again it's a tactic a scammer or loan shark would resort to!!

[antikythera]

Not just the journalist, trading standards too.

[JAMES4578]

@Jakku At least some progress but hardly desirable state of affairs. Hopefully the unlocking will not take too long,glad you got offer of backup device from family.

[Natalia007]

Any updates on this? Assuming it has been unlocked, how long did it take for you?

I have just received the dreaded notification that they are going to lock my device in 72 hours and I also rely on my phone like a lifeline, so now I'm stressed beyond belief 😥

[Jakku]

Sorry! Only saw this reply just now, yes it's been unlocked but it took a week for it to be unlocked but I think I was lucky because it took two weeks for them to send the passkey to unlock it, if it hadn't magically unlocked itself I'd been waiting nearly 3 weeks to use my phone because a ***** on there side.

Man l, well atleast you got a notification, they tried to steal my money and then locked my phone with no notice or warning which I stated was life threatening.

In fact a day after my phone was unlocked I had an attack and had to be rushed to hospital if it hadn't been unlocked magically I could possibly not be here writing right now.

Yet showing them medical documents, evidence etc etc I've not once received an official apology, compensation for wasting my time and mums time etc etc it's a ***** mess and they need to sort there shot out horrible customer service if it wasn't for there flexibility on there devices I'd be going elsewhere by now!