29-03-2022 01:39 PM
Hi All,
I purchased Graphite S22 Ultra online exclusive colour on samsung.com and this was big mistake. My phone is under 21 days period and where i am eligible for exchange/replacement of phone as it has developed fault but Samsung said No as this is customised phone. This information wasn't mentioned during order which was also confirmed by executive. This should been written big words as it impact your rights. Other stupid thing i done was used Trade-in and loose original working phone as well.
Please don't buy online Exclusive colors or any online exclusive options for any product on samsung.com
#shamesasmsung
Thanks,
Sunder
29-03-2022 09:58 PM
They really need to put asterisks clearly here.
29-03-2022 10:05 PM
30-03-2022 08:36 AM
11-04-2022 06:55 PM
Did anyone resolve this issue? I've only just discovered this myself after trying to return my own faulty handset in an "exclusive" colour. I'm so so disappointed and angry.
11-04-2022 07:06 PM
Did you contact the samsung team before sending?
11-04-2022 07:16 PM
Yep, sorry I should have worded that better. I haven't sent the phone off, but I contacted them to see what I could do! Which is basically nothing at this point except accept a refund and "market value" of my old phone which was traded in
11-04-2022 07:40 PM