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Orders

(Topic created on: 21-03-2022 04:17 PM)
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LesTom
Pioneer

‎21-03-2022 04:17 PM

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When I log into my account on the Samsung website and click on orders the only thing that shows is the silicone cover that I bought for my S22 Ultra, however the S22 Ultra does not show; why is this?
Also the reward points show for the cover - 168 points, of course no points are showing for the phone as it's not showing in the orders section. Is the phone likely to be added (along with the associated points) and if so when? Or do I have to contact Samsung?

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5 REPLIES 5
CarlH
Moderator
Moderator

‎21-03-2022 04:21 PM

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Hi @LesTom. Have you contacted the Online Shop Team? They can be reached on 03307267467.

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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LesTom
Pioneer

‎21-03-2022 04:25 PM

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In response to CarlH
Not yet, wondered if it would just take a bit of time to update
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CarlH
Moderator
Moderator

‎21-03-2022 04:30 PM

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In response to LesTom

Did you receive an order confirmation via email? 

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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LesTom
Pioneer

‎21-03-2022 04:31 PM

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In response to CarlH
Yes I did
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Obsydian
Samsung Members Star ★

‎21-03-2022 05:28 PM

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In response to CarlH
Unless you want to wait for an hour to be told a robotic "issues with order system" don't bother, same goes for live chat
Regards Obsydian - (Car & Tech Evangelist)

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