Customer escalation complaints

[Members_MEWzqyz]

Hello,

Does anyone know who the ombudsman is for Samsung OR any information about escalating your complaints if samsung is not helpful. Relieved extremely bad service.  Samsung withholding goods in breach of The Consumer Act 2015.

[Piper123]

No Ombudsman.

Your option is to consult a solicitor.

[JAMES4578]

Hi @Members_MEWzqyz  can you provide more specifics on unsatisfactory service? if this can not be solved internally (follow information from Moderators)  some information that will assist you. If this is relation to a product not received you may be able to use  an Alternative Dispute resolution or seek redress from card provider before other options. see some information here https://www.citizensadvice.org.uk/consumer/get-more-help/Solve-an-ongoing-consumer-problem/ 

if in connection with a return and concerning repacement/refund see advice here https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy 

[Oliver_C]

Samsung's customer service is a disaster. Escalating the case won't help you because you'll get the same answer

[AntS]

Hi @Members_MEWzqyz , Are you able to share more info about what's happened?

Feel free to send us a PM to our Sam_UK account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) with your contact details and any reference numbers etc. Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... )

[Biker74]

A bump. Hopefully the person who had a serious complaint at the Samsung Experience Store in London, sees this.

Their original post has been deleted.

[Mani1669]

Samsung are a joke, ordered a tv 8 days later received an email saying order cancelled! Called and was told Samsung finance issue, called finance and they said nothing wrong with finance....called Samsung back now say the item is out of stock! Ridiculous!

[Mani1669]

Will definitely switching ng back to apple & Sony....way better customer service.

[Mani1669]

Hi Guys, after some help please, can anyone advise who i can esclate a complaint to ( ombudsman / trading standards etc ) about Samsung uk. Thanks.

[cico1224]

Is the worse service so far